Best Buy is a well-stocked electronics and appliance retailer that offers a wide range of products, from phones and computers to dishwashers and headphones. Customers generally have a positive experience at Best Buy, with the store being clean, comfortable, and the staff being helpful and knowledgeable. However, some customers have had less than ideal experiences. One customer faced issues with a Roku TV they purchased, as it did not come with the necessary mounting screws, and they had trouble getting assistance from the store. The customer had to wait on hold for an extended period and was not provided with a satisfactory solution. Despite this, many customers report leaving the store with great deals on the products they were looking for. The staff is described as professional, well-trained, and able to guide customers to the best options for their needs. The wide selection of products and the one-stop-shop nature of the store are also highlighted as positive aspects. Overall, Best Buy seems to offer a mixed experience, with the majority of customers reporting a solid, 4-star experience, but some encountering issues with customer service and product availability.
I always shop in Hiram, Ga. I bought a CD player & wanted it installed there, but NO they said Kennasaw store, then the day day before my appi. I was told to go to Hiram, then NO, no one there knew how to install my CD. Then I was told Canton, Ga, could install it. Great, I have to drive 50mil. & they can't find the 3 other... read full comment
May 2026
Good service once you can find someone to assist you. Not all departments are staffed
March 2026
Also helpful and honest. Staff didn't even have to assist, but helped in several areas with my daughter's cell phone.
