Geek Squad, a division of Best Buy, provides a wide range of tech repair, installation, and support services across more than 1,100 stores. Their agents can fix most makes and models, regardless of where the product was purchased, and offer guidance on getting the most out of your technology. Customers have had mixed experiences with the Geek Squad. Some report disappointment when their devices still didn't work after paying for repairs, while others were satisfied with the service, noting the technicians were able to get their devices up and running within a reasonable timeframe. The in-store experience has also been variable, with some customers praising the helpful and professional staff, while others encountered issues with the checkout process. However, the store was generally described as clean, and the employees were knowledgeable and willing to provide recommendations to customers. Overall, Geek Squad appears to offer a range of tech support services, though the quality of the experience can vary. Customers recommend visiting the store in person when possible to ensure their needs are met.
I had a virus that downloaded to my cellphone. So, I stopped by the Geek Squad in Hiram and was helped by Noah. He was great! He had the virus removed and my phone restored in less than 5 minutes! Thanks, Noah!!
September 2023
They were great. The cost hurt my pockets a little but was necessary. Took them 48 hours to get my tower up and running. It works great and the new remote job I wanted starts in a week.
September 2023
My laptop still not working after I paid $180 to Gueek Squad for repairs . Feeling disappointed ?. Hope the technician person was told to call will fix it over the phone from home. If not . Most definitely will asked for money ? back take it somewhere for repairs.
