Truist, a local bank, is adjusting its services to prioritize the health and safety of its clients and staff. While some branches have limited in-person access, the bank's tellers are praised for their helpfulness, patience, and efficiency in serving customers, even during long lines. The bank's employees, such as Cason, Crystal, and Janice, are described as gentle, knowledgeable, and willing to go the extra mile to resolve customer issues. Particularly, Megan Daniel is highlighted as an exceptional employee who went above and beyond to assist a customer for two hours, demonstrating the bank's commitment to providing excellent customer service. Additionally, Nathan Staradumsky, a Relationship Banker, is commended for his outstanding support for a customer's small business account.
Excellent customer service. Went in this morning and was assisted by Erica Evans. Erica not only helped me with my initial inquiry but also suggested three other changes to my accounts to better help my money work for me. She was incredibly helpful, knowledgeable and friendly. I'm very happy to banking with Truist.
August 2024
The Tellers are very helpful! Loved how fast they took care of me, There was a long line & they were very polite/ Patient with customers that were not happy about it.
All around great bank & Helpful atmosphere!!
June 2024
I was in the bank today and was able to witness Cason to be very gentle with customers. Mrs crystal figure things out for me in a situation to where no one else can figure out. Thank you Mrs Janice for helping out!
