The Verizon store in Hiram provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. Reviews note the staff is friendly and works quickly to resolve multiple issues, from phone upgrades to correcting account problems and surprise charges, often with short wait times even when busy. The location is described as great and well-managed, with specific praise for helpful bilingual customer service. A note for customers is to bring exact change when paying cash. The store offers various convenient online order pick-up options.
Stopped by the Hiram store today to get a screen protector and have a replacement phone activated. Justin got me taken care of quickly and I was on my way fast! Highly recommend this store, staff are always friendly and the work quickly to help and get you back to your life! Thanks again Justin!
July 2024
Pleased to see a bilingual customer service representative there. If you're paying CASH, bring EXACT CHANGE !!! They do NOT keep it on hand.
June 2024
I want to give a special THANK YOU to Kayla for offering some of the best customer service I've ever had! Thanks to her, I was able to get a new phone in a timely manner and a time of great necessity! Thank you, guys, again! This location is great! Keep up the amazing work.
