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January 2024 by Meredith Haring
Huge thank you to this pharmacy team. The team is always pleasant, and the pharmacy manager has gone above and beyond to make sure my high demand prescription is filled. Kudos, on all fronts. I only wish my MD pharmacy was as helpful and caring.
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December 2023 by Bethaney Tully
On hold for over 20 mins and never got to speak with anyone
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November 2023 by MEMPHIS
Very unprofessional & disrespectful staff in the pharmacy
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October 2023 by David Brown (Rev.)
Go elsewhere. There is zero chance of you speaking to a human on the phone. THEY WILL NOT ANSWER!
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September 2023 by Lawrence Milburn
Trying to get a prescription filled here will take no less than 30-45 minutes. It doesn’t matter if you use the drive thru or you go inside. We have gotten incorrect amounts of meds before and stuff is never ready in time. Save yourself the headache and use Jackson Pharmacy.
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August 2023 by Juan Sosa
We’re new to the area and my fiancé had her prescription transferred here. I will mention that I think this location has a staffing issue.The girl who initially took care of her was very nice, but the pharmacist in the back was loudly complaining about being overworked. I understand how that feels, but it did not seem like a good environment for the team or the customers.We decided to cancel our transfer and will be staying with our original pharmacy.
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August 2023 by Robert
Have been on the phone waiting on hold for over an hour just to talk to the pharmacy. Just hung up because they obviously don't care. There is NO excuse for this. If they cant answer the phone maybe this store needs to be closed! ZERO HELP AT THIS STORE!
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August 2023 by Dee and Theresa DeBold
No issues with products. A little slow when picking up meds. My issue is ... THEY NEVER ANSWER THE PHONE!!! You have practically ZERO chance of talking to a human being by phone in the pharmacy. I'm looking at taking my business elsewhere.
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June 2023 by Steve Lee
Please do not go to CVS Pharmacy here. The service is truly a mess. I returned a medication I received a month ago without even opening it, but they still refunded it. However, today I went to another doctor, got a different prescription, and went to pick it up. They put the medication in a bag, and I assumed it was the medication I was prescribed this time. I paid $26 for it and brought the bag home. When I checked the contents, it turned out to be the same medication I had returned a month ago. So, I went back to CVS and requested a refund, but now they refuse to do it. I don't understand why they won't take responsibility for their mistake of putting the wrong medication and refuse to refund it. I'm going to report this to CVS headquarters. The pharmacy manager, Sakeena, is truly terrible at customer service and very rude. This is the worst customer service I've experienced in my 25 years of living in the United States. Absolutely do not go to this pharmacy.
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June 2023 by Valerie Pruett
Over charging elderly patients for prescriptions repeatedly and refusing to try to discount medications for seniors who definitely need and have to have the meds. The pharmacy manager is rude and has absolutely no customer compassion to assist in helping them receive discounted meds with Good Rx or any other plan. Do not go to this CVS Pharmacy!
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May 2023 by Jamie C.
Please do not go to CVS Pharmacy here. The service is truly a mess. I returned a medication I received a month ago without even opening it, but they still refunded it. However, today I went to another doctor, got a different prescription, and went to pick it up. They put the medication in a bag, and I assumed it was the medication I was prescribed this time. I paid $26 for it and brought the bag home. When I checked the contents, it turned out to be the same medication I had returned a month ago. So, I went back to CVS and requested a refund, but now they refuse to do it. I don't understand why they won't take responsibility for their mistake of putting the wrong medication and refuse to refund it. I'm going to report this to CVS headquarters. The pharmacy manager, Sakeena, is truly terrible at customer service and very rude. This is the worst customer service I've experienced in my 25 years of living in the United States. Absolutely do not go to this pharmacy.I even called CVS Store Pharmacy directly on May 30th at 10:42 AM and told them to cancel the medication from a month ago because I didn't need it anymore, and they confirmed that they understood. However, how is it possible that today, when I went to pick up a different prescription, they gave me the same canceled medication from a month ago? This is a mistake on CVS's part. Therefore, they should provide a refund.
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May 2023 by Uncommon Sense
We need a 0 star option when rating this place. Same story as everyone else who deals with this disgrace of a pharmacy. Phones not being answered, left on hold for over a hour, routine medications not in stock have to be ordered, frequent processing errors, etc. Each time I am told that they are too busy to do a better job. At the rate people are pulling their business they should have time very soon. Do yourself a favor and go to just about any pharmacy.
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May 2023 by Alexa Walker
ZERO STARS! Each month they are confused about what my reoccurring prescription is, they’re “out of stock” even though I’ve been picking it up there for a year. The last straw was this week when my doctor put in an early order for my medication on Monday as I’m leaving to go out of the country for three weeks on Saturday. CVS just put my order on hold because they were out of stock, never called me, never ordered more and now I’m leaving with less pills than I need. You have to get in the car and drive up there like it’s 1902 to talk to someone because they refuse to answer the phone. Go anywhere else. You’ll have better luck at Burger King with getting your stuff filled than here. I’m finally switching to Jackson pharmacy.
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May 2023 by Dave Rosselle
I had repeatedly told pharmacy to remove ALL MY MEDS FROM “ready fill”. I picked up a refill I thought was for my wife. It was a refill for 1 of my meds: $300+! I spoke with mgr. Who politely refused to return my payment. (I understood that meds can’t be returned, but CVS should have eaten the expense.)I went directly to Jackson Pharmacy and requested they pull all meds from CVS. I’m VERY happy with Jackson Pharmacy: when you call, someone answers the phone! What a concept!And no more waiting in long lines at drive-thru window!
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April 2023 by Roscoe Smith
No special deals, be have what you need to get by. Not sure about the rx service, because I didn't get none. By other reviews, it needs work. I just stopped by to get primatene for my allergies. They were closed at 1:30 pm. Lunch I reckon. So hours should be from 9 to 1. Then 2 till 6. Wouldn't hurt to be more sensitive when it comes to health care. I'm sure people picking up prescriptions here had to learn the hard way also. Change your store hours or maybe, take lunch 1 at a time. 3 in the cage at lunch.
