Shottenkirk Ford Service has garnered a mix of feedback from customers, highlighting both excellent service and areas for improvement. Many customers appreciate the dedication of staff members like Scott, who ensures a hassle-free experience when servicing trucks, keeping them operational for work. One customer praised Scott's intervention when they were initially turned away for an oil change; he stepped in to ensure the service was completed, showcasing the team's commitment to customer satisfaction. Another customer shared their positive experience with John and Rocky in the service department. They received prompt assistance for a battery issue, with Rocky providing timely updates and even resolving the problem without any charges, leading to high praise for their customer service. However, there was a report of poor communication after a vehicle purchase, with delays in responses from the service manager. Despite this, the situation was later addressed satisfactorily, with the dealership offering to cover service costs done elsewhere. This demonstrates Shottenkirk's willingness to rectify issues and maintain customer relationships, ultimately leaving customers feeling valued and satisfied with their experiences.
Always treated like a princess when I go there. They are so nice and helpful. I have had service done on my last vehicle and now I bought a new Bronco Sport from them. Scott and Brian in service always go the extra mile. Thank you!
April 2026
Jerry and the team are awesome. High trust and professionalism. What more could you ask for?
April 2026
Oil change and TIre rotation it was quick and easy.
