The UPS Store #5377 in Kathleen is a locally owned and operated business that offers a wide range of services, including packing, shipping, printing, document finishing, mailboxes, notary, shredding, and faxing. It is conveniently located in the Publix Shopping Center on Hwy 96. Customers have praised the store for its excellent customer service, often highlighting the friendly and helpful staff. Chris stands out as an exceptional employee, being described as incredibly helpful, professional, and patient. Many customers recommend asking for him due to his outstanding service. Another team member, Monica, is also recognized for her professionalism and dedication to resolving issues promptly. Although one customer had a negative experience with another staff member's attitude, Monica's efforts to fix the situation left a positive impression. Frequent visitors to the store appreciate the consistently warm greetings and pleasant attitudes they encounter, even when arriving close to closing time. Staff members like Jacoby and Hannah have also received commendations for their helpfulness and knowledge. Overall, The UPS Store in Kathleen is recognized for its commitment to customer satisfaction and quality service.
Great experience at this store thanks to Noelle!! I had several items I needed to get together to send out. She was so very helpful and patient! She helped me with absolutely everything! Thank you Noelle for your amazing customer service! A++
June 2026
The service from Ciara and Monica at the store was excellent. They work together to assist me and the other customers in the store I'm very thankful for their service. I would definitely recommend this store for someone to get services from.
May 2026
Meghan & her coworker (sorry I didn’t get her name) were such a huge help. I had trouble trying to figure out a printing situation & they helped me figure it out. Great customer service & they didn’t make me feel like I was a bother at all. Thank you!!
