Carl Black Automotive Group is a dealership known for its helpful staff and honest service. Customers have praised the team, especially salespeople like Nick and Stephen, for their straightforward and friendly approach. One reviewer shared that after visiting three different dealerships without success, they found Carl Black and were immediately greeted by Nick, who showed them a beautiful Yukon SUV that had everything they wanted. Although the exact vehicle was sold, Nick quickly arranged for an identical SUV from a sister store, made a great deal, and handled all the paperwork efficiently. The SUV was transported to Carl Black, cleaned, and ready quickly. The customer appreciated Nick’s honesty, no hidden fees, and excellent customer service, describing it as a 10-star experience. Another customer traveling from California to Toronto experienced the dealership’s service firsthand when their GMC truck had issues near Atlanta. The service team, especially Tracy, went out of their way to fix the truck promptly and ensure the customer was not inconvenienced further. They flew back to pick up the vehicle once repaired, and it performed perfectly afterward. A different customer also praised the dealership for their efficient and honest service when purchasing a vehicle at Kennesaw, highlighting Stephen’s helpfulness. Overall, Carl Black Automotive Group is appreciated for its professional staff, quick service, and customer-focused approach.
