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February 2024 by Shelby Fitten
Came here with a friend the service was excellent i love the employees especially kelsey
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December 2023 by Lisa Lawson
I purchased a the piercing solution online. I had issues the piercing before the solution arrived and had to take the earring out. My shipping invoice says I can return the item to ANY store to receive a full refund to the original payment method. I went to the Town Center located today to return the item (which was unused) the guy who said he was the manager said he couldn’t do the return. So I called corporate and they said yes he can do the refund. Went back in the store and the guy said his computer can’t read my shipping invoice and he can’t do a refund. He could only give store credit. I asked for his manager to was told because of HIPPA he could not give me his manager’s name. I of course explained that HIPPA has to do with medical information and not this. I asked him to call someone to figure out how to do the refund which he then said he wasn’t going to sit on the phone for 2 hrs waiting on tech support. Since the store was not honoring what the return policy state, I called corporate back. They pretty much said too bad you will have it shipped it back to us at your cost. Then they tried to say I couldn’t return it because it was non returnable. Mind it is not listed as a non returnable item on the paperwork. Overall Clare’s has the worst customer service. I’m not shopping here again and will advise others of the poor customer service.
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December 2022 by Sarah Talker
I got my cartilage pierced here. Brittany the Manager was patient, kind, and very gentle. It was a great experience, and I will definitely be back should I choose to do any piercings in the future. Thank you!
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December 2022 by Carol Pate
Great experience with ear piercing! Brittany was patient accurate and almost painless. Just a little pinch! Lol Great service!
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December 2022 by Shannon Ryder
Grabbed a few things, staff was friendly and was able to get what I needed. Only weird thing I noticed was the carpet was very dirty.
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October 2022 by JGA
The store manager Aleia ear piecing - she is amazing. She pays attention to detail. Great customer service too!
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September 2022 by Corrina McKinney
This store really has so much to choose from for a small retail shop.The staff was extremely helpful plus if you have a question about any of their merchandise. They'll have a answer for you.I purchased a great hat and some other items at really good prices.Stop in and you'll more than likely find something you can't live without.??
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June 2022 by Alexandra Read
Don't get piercings here. She said the gun got stuck and proceeded to push the rest through with her hand. My ear is extremely swolen and she didn't put the back on my earring and tried to send me home without anything to stop it from coming off.
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May 2022 by Tamika Robinson
I decided to get my ears pierced, The young lady who pierced my ears was professional,friendly and went above and beyond assisting me in choosing the right earrings.Care instructions were thoroughly explained and she was fast. There was little wait time while providing quality care.
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January 2022 by A Youngblood
Brittany and Brittny helped my daughter find the perfect hair extensions for prom. They were super friendly and extremely helpful for this special event! Go see B & B!!
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November 2021 by Google user
Brittany and Brittny helped my daughter find the perfect hair extensions for prom. They were super friendly and extremely helpful for this special event! Go see B \u0026 B!!
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October 2021 by Ashton Hinton
Lesa was very nice and helpful when I came in to get my first piercing. Will be coming back to her again if I need another piercing ??☺️
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September 2021 by Charity Mcafee
Got my daughters ears done here. The young girl who did them was very sweet but the manager ? NOT ! Manager was very rude because I called Claire’s in Kennesaw Walmart weeks later to ask if they had the same earrings that my daughter had in her ear bc she lost one & she had to call the manager from this Claire’s to find out some info…After I got off the phone with claires in Kennesaw Walmart the town center manager at Claire’s called me & was mad bc I called the other store. So she proceeded to get loud with me and my mom over the phone for no reason, yelled period, slammed the phone down and hung up in my ear and wouldn’t answer the store phone when I called back twice to correct her attitude. I ended up calling to report her bad behavior as a MANAGER. Won’t be going back & I advise anyone who wants to go here…don’t.
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September 2021 by Shakila B
Passed twice and this location is still closed. “Be back soon” sign is very misleading.
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July 2021 by Lola Gaddis
Brittni did such a good job on my ears!! Very sweet!! Definitely the best experience with her thank you!!
