JCPenney is one of the nation's largest apparel and home furnishing retailers. Since 1902, they have provided customers with unparalleled style, quality, and value. Customers can browse a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more with free shipping and curbside pickup available. JCPenney also offers a new beauty concept, JCPenney Beauty, for skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. Customers can visit the JCPenney Department Store in Kennesaw, GA to discover a wide range of national brands such as Adidas and Levi's along with their private brands Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. The staff at JCPenney is great, providing excellent customer service. One customer was able to have a few pairs of boots they purchased held for them to walk around more, and they had no issues picking everything up later. Another customer, Skylar in Returns, was praised for her friendly, patient, and efficient customer service, even working through her lunch break to complete the customer's returns. The linen department sales person, Helen, was also described as extremely helpful and patient as the customer made their decision.
I don't like the fact that there is no buggies... I came and bought a whole bunch of pillows and beddings... In Jacob at the cash register was so nice enough to help me carry my stuff outside... Great guy great customer service thank you Jacob!!!
June 2026
Great stock of clothing and bedding. Very limited employees. Necessary to go to cash registers near entrance for assistance. Very helpful check out staffing making sure I got the best price.
March 2026
I love shopping here but yall need to get this lady that’s ringing us out some help! She is about 100 years old working the register 7 days a week ! She barely speaks English and she is overwhelmed. There is a line out the door and she is moving at turtle speed.
