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February 2024 by Bill A.
If I could give zero stars I would. DO NOT bring your car here for service! Our vehicle sat for a week - not a single call. We left multiple messages, not a single person called us back. We had to call the front desk and tell them we were going to stay on hold until we talked to someone. Each time we talked to a person they PROMISED they would call us back with details. Not a single person called us back. Read the other reviews on here, this is consistent behavior. I wish I had read the reviews before taking my car here, I regret the decision.
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January 2024 by Jerry Burton
Long wait for repairs. Called for appointment had to wait a week and a half to take it in and then told it would be at least a week before they could look at it to determine the problem. Then another week and a half for parts to arrive. Repair seems to be completed correctly just disappointed it the wait time with our our car. Why not set the appointment for when they could do the repair?
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December 2023 by Peggi Cordero
Took extra time with us and helped us find a great suv
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September 2023 by T H.
UPDATE TWO: Called multiple times again. Requested to speak with Diana and it goes directly to voicemail again. Hung up requested to speak again with service manager. Goes directly to his voicemail as well. Both people already have had messages requesting to call us back NO ONE has called us back or told us what is going on with our car. 11 days now. Reposting the review here since no one is responding anymore on the google review or to our voicemails. In hopes to get someone to respond. UPDATE: We called the number provided in the response to us. It is the same main number we have been calling each time. We requested to speak with Diana our service provider, again, it went straight to her voicemail, again. So the quick response on this review doesn't correlate with you customer service in your building. When we dropped our car off over a week ago, we were so pleased with the service and ease of leaving it there. Since then we have only received a text message with a video of what is wrong with the car. No phone call at all, to talk about pricing or what we would like to do. We have called multiple times left several messages and request for our service rep to call us back and give us information about our car. Service Rep is never there or available, and has not returned messages. We even asked and were told another service rep would call us and that never happened either. We hear complaints of short staffing from people who do answer the phone, if they answer at all. Called 4 times just to get through to speak with the Service Manager and it just goes to voicemail. Very disappointed.
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September 2023 by Arther W.
Worst Customer Service Ever ! !!! Very Rude don't return calls and very unprofessional. This will be my Second Review about this dealer's service department. I'm not reviewing the service technicians but I'm reviewing the customer service, porters and advisors. I had my vehicle towed there on the 23rd of August after waiting a full month for my appointment. I have called to check on any updates to see have my 2014 Kia has been looked at. 1st time they didn't even know my vehicle was there even after confirming with a service representative. 2nd time I was told when my vehicle was assigned to an advisor someone would contact me. Today I called and spoke with Matthew and he put me on hold to speak with an advisor. After 15min Of silence. I thought maybe I was forgotten about by mistake. I called back and Matthew who stated this was him name when I called back was very RUDE. He stated I put you on hold to someone who would speak to you and hung up on me. This is when I called back to speak directly to a supervisor in the service department. I been on hold over 16min as I write this review. No hold music just silence. My 1st encounter here for a recall I was told to pull in lane and leave keys in car. I waited as porters took other vehicles and mine sat blocking lanes. To my amazement I listened to them saying what xxxxxxxx people where for leaving their cars, when an advisor took the keys. This is a great establishment with a lot of History to have its name tarnished by bad apples. 22min on hold. Then get a call from a supervisor wh was even more rude and told me they will not service my car because another kia dealership had touched it 1st for the same recall/ warranty issue. I call 4 times today to talk to Misty but no return calls. I asked if I can leave a message and of course being rude the rep asked do you really need to leave her a message in a voice that I opted to say I would call back.
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August 2023 by George M.
Terrible communication. Most attempts to call ring a few times then call fails. When you can get some ones voicemail, they don't call back. They had my car for four months and in the end did not do the three recalls I asked them repeatedly to do along with the insurance work. If you can avoid them, you should.
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June 2023 by Stacey C.
The customer service here is terrible. If you call the service department you are lucky if you get through to someone after 4 to 5 times calling. When you do actually get a hold of a human being they are rude and talk over you when you are trying to explain why you are calling. How can you address your customer if you don't even listen to them? We made an appointment with the dealer after the second time we have had engine issues with our 2016 Kia Sorento. There has been a well documented issue with the 2.4 liter engine, but when we asked the technician about it, they seemed to have no idea what we were talking about. We scheduled an appointment for them to look at it. It is now 10 days later, and they have not diagnosed the issue, nor do they seem to have any idea when they may actually look at it. Why schedule an appointment if you aren't even going to look at it until over 10 days later? I can certainly understand issues with the supply chain post COVID, but at least communicate with your customers. Jerking people around is certainly not going to get them loyal to the Kia brand. I hope they are able to fix the issue under warranty quickly so I can trade this thing in for a vehicle that actually works and a brand that cares about their customers.
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April 2023 by Alex P.
I recently had a less-than-satisfactory experience with the service department at a local Kia dealership, and I wanted to share my story with fellow Kia Niro Hybrid owners. I called the dealership to address a coolant leak issue with my Kia Niro Hybrid. From the beginning, the representative I spoke with was quite rude and dismissive of my concerns. When I explained the problem, she insisted that they needed an EV technician to look at my vehicle. However, I tried to clarify that the issue was on the engine side and not related to the electric drive train. Despite my attempts to explain the situation, the service representative remained adamant that I was wrong and continued to insist on the need for an EV technician. To make matters worse, she informed me that the earliest availability for an EV technician to diagnose the issue would be in June. That meant I would have to wait for months just to get a diagnostic done. Furthermore, based on this information, I assumed that I would probably have to leave my vehicle at the dealership for a few days after the diagnostic. This lack of understanding and empathy left me feeling frustrated and disrespected. As a customer, I expected a more professional and helpful approach from the service department. The extended wait time for a potentially unnecessary technician added to my disappointment and inconvenience. Unfortunately, this negative experience has made me hesitant to return to this dealership for future service needs. I hope that other Kia Niro Hybrid owners will be more fortunate in their interactions with the service department, and that the dealership takes steps to improve their customer service.
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March 2023 by BluRain C.
If I could give this place a 0 I would. I dropped my car off for service and they didn't have any loaners they had my car for 3 weeks and no one has called me to give me updates on my car I can't get a hold of anyone either. I'm one pissed person. HORRIBLE!!! If I could have taken my car to a regular repair shop I would have but it's a manufacturing issue so I was forced to take it to Kia.
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February 2023 by Jerry Douglas
I arrived an hour early for my scheduled oil change because I wasn't sure how long the drive from Blue Ridge would take due to the holidays. I received a text approximately 30 minutes after my appointment time stating my car was ready for pickup. Apparently procedures have changed since my last oil change because I stood near my advisor's desk for 20 minutes waiting for him to get free to get my paperwork to check out only for him to say I could go directly to the cashier which I did. I was then surprised to find the cost now for an oil change was $122. And even more surprised when I walked out to see my car looked basically as dirty as when I brought it in both inside and out. I have obviously been spoiled in the past getting my car back and it looking brand new. So two hours after arriving I am taking my dirty car back to Blue Ridge. I doubt I will make the effort to return as I have the last ten years. I am currently driving my third Sportage which I love but dealership maintenance has become too expensive and too difficult to obtain so it is time to explore new options.
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January 2023 by Tony M.
It appears that their service reps are salesman. If you are a person who does not want to get taken advantage of do not go here. The technicians are not the ones who do the estimate. They salesman added every small thing that was wrong with a used car on the estimate. And the actual problem was a faulty fuel pump. If I was not mechanically inclined I might have payed it. I had my 2012 Kia Soul towed to the dealership with a promise that they could diagnose a stalling problem in 2 days. It took them 5. Not because it was difficult but they didn't get to it for 5 days. They then told me it would cost $3500 to fix. $1500 to replace a fuel pump and $2000 for the rest. I had it towed to a different reputable shop. The Fuel pump and cleaning was estimated at $852 out the door. Im waiting to see If it actually is the fuel pump now.
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December 2022 by Jon C.
I first made an appointment for my vehicle 2 weeks in advance. I dropped the car off early on the scheduled day, a Monday. After three days, I had not heard anything back from the service department. After calling at least 6 times, I found out that my service advisor was not there and was told that my car had not even been diagnosed yet. The next day, again after calling several times, I finally spoke with the service manager. I was told that they weren't sure what the problem was and were checking with "Kia" to see if the warranty would cover. I was also told that I could get on the waitlist for a loaner car. Fast forward to now 8 days in the shop. After calling several times again (remember that my "service advisor" does not answer his phone or return phone calls), I was told today that they have not even looked at my car yet. Either someone is lying, or no one there knows what's going on, or both, but either way, 8 days in the shop, not one pro-active call to me, and no answer about what is wrong is the worst service ever.
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November 2020 by Ronnae W.
Perfect! I made an appointment with someone who's last name is Williams. Totally can't think of her name right now, but i was greeted by Diana upon my arrival and that's who assisted me with my window and my oil change. This was my first time coming to this location. I typically drive to Chamblee, but since I'm not reporting to an office, this location is closer to home. I love the Chamblee location, I've gotten 3 cars from the guys there. So i was really nervous about coming some place new. We all know the horrors of being a woman and going to a dealership for service! But this location is pretty amazing. I had my temperature checked upon my arrival. Most of the workers had on mask. It doesn't seem like it's enforced here, but they definitely wear them when speaking to you about your car. Diane was super sweet and the young lady, who's last name is Williams actually sits right next to Diana, was just as nice. They helped pass the time of waiting with their sweet and candid personalities! I felt like I've known them for years! Well technically i have met Diana before, she used to work at Ed Voyles on Cobb parkway. I don't drive much since I'm not reporting to work anymore, but I'd definitely come back here! Super fast and friendly! They didn't make up stuff for me to get fixed. Diana even asked if i had a coupon or anything to help with cost!!
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March 2020 by Jen S.
DO NOT TRUST this service department! Tried to scam us with repairs we did not need. They even tried to tell my son that the tail light was broken and needed repair. He opened up the trunk and saw that they had unplugged it! It was working fine before. And, if they are so dumb as to not understand that an unplugged tail light doesn't need to be replaced then you shouldn't trust them to diagnose anything. This was just part of a $1600 assessment. We went to Allpro on 41 and got everything taken care of for less than half $. Bottom line: UNTRUSTWORTHY!
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February 2020 by Jerry M.
This dealer service department is running what amounts to a criminal enterprise. My daughter called to get a price to have a broken door handle replaced( which should have been a Kia recall) and she was quoted $160. She left the car to be serviced. The service advisor called about an hour later with $8000 in needed repairs! Of course, she instructed them to only replace the door handle, which by now had magically turned into a $270 repair. She was upset and called me. I called the service advisor to try to have reasonable conversation about how we get to the original quote of $160 only to be told that the repair was already completed and the final cost with 'fees and charges' is now $321. PLEASE DONT BE THE FOOLS WE WERE AND DO BUSINESS WITH THESE CRIMINALS!
