Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. The staff is consistently described as friendly, helpful, and awesome, providing great and top-notch service. Customers note the store handles stressful situations professionally. Many have used this specific location for over a decade, calling it the number one place to go. Services include setting up internet, fixing phone issues, and providing eligible free items like tablets. The company is noted for good new screens and growth in its service areas.