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September 2023 by Johnny J
We have been living here for over a year and a half and we love it. The main and most important aspect for us is maintenance. They’re quick to address the issue and fix wherever your apartment needs. Overall clean areas and streets, with quiet and kind neighbors. Gym is always clean and smells good. Equipment is not old or damaged, it has everything you need for a good workout. Pool area is well kept too. Office employees are always nice.Only 2 suggestions to the office/maintenance.1-Put up a sign near the trash compactor that says to not leave trash on the ground near the entry of the pathway. Or to at least take it all the way to the end near the compactor, if compactor is full. People need to learn to dispose of their own trash properly. Maintenance does a good job at keeping that area clear and clean though.2- Put up a camera in the Amazon/mail locker room, to keep people from stealing packages. It hasn’t happened to me and I’m not sure it happens, but I’m always surprised to see that many Amazon packages left on the ground unattended.
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August 2023 by Dajhia Parham
very nice complex! i love it, it’s beautiful. i have had ZERO complaints about my experience, my unit is in good condition so i haven’t had too many experiences with maintenance to speak on. only concerns i have is the pool needing to be cleaned, and feeling like pest control does not spray unless you are home when they come. but i dont have too bad of pest issues i usually buy products from store. i am looking to renew and hopefully it is an easy process to upgrade!p.s. you do have to walk in office to get the best responses & communication. other than that you’re fine and you’ll love it
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July 2023 by Natia Joy
i like it but don’t like it here. we pay far too much money to hear every little thing our neighbors do. i hear loud music and stomping well past 10 PM and i know it’s not entirely their fault. we also have roaches even though we are clean. again far too much money to see 5 roaches and counting since we moved here only 2 months ago. other than that it’s nice.
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July 2023 by ACE_BlaZe 11
The neighborhood has a potential to be nice. It needs some ground maintenance. They need some new pine straw and the dog mess needs to be cleaned up. The pool could use a good cleaning. The gym needs to be updated with working equipment.Other than that it has nice landscaping with flower and rock features. Also it's conveniently located to shopping and walking trails.
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May 2023 by Cici G
My husband and I have been waiting since December ‘22 to be reimbursed an excess charge of over $800. After several office visits, calls and private message to their Instagram page, they have yet to call us let alone resolve the issue. Completely unprofessional!!! Update 4/18/23 - Marion S., I emailed you as per your request on 4/10/23. Have not received an acknowledgement / response to my email nor resolution. Update 5/11/23 - received an Instagram PM from “someone” on 4/18/23 after my last google review update which stated “I can’t find the email, what was y’all’s apartment number??”. I provided the apt# the next day, info was acknowledged. Since I hadn’t heard back, I then sent a “?” Message via Instagram on 4/27/23 and received the following response “Would it be under someone else’s name maybe??”…I then responded with my husbands info although both names are on the lease. Here we are today, 5/11/23, and we have yet to receive our money. I am completely disgusted by the lack of communication and unprofessional behavior by this new management team. My husband and I have been here for 3 years and did not have any issues AT ALL with prior management team.
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May 2023 by Narrion S.
Minority Male- Metro AtlantaI just filed a HUD discrimination complaint against Greystar in the Atlanta Metro area.In addition, I filed a Civil Claim against Greystar with the local court. I'd been a tenant on 3 different occasions totaling about 7 years. When it came time to sign a lease extension they gave me the runaround until I ended up paying month-to-month. I told them I'd file a civil claim due to their delay in providing the lease extension which forced me to pay "month-to-month". So they declined to extend my lease.The gist, I am a minority male and they want me to leave even though I'd made ~90 payments on-time until they kept stalling to provide me with a lease extension even though they claimed they planned to do so.Never a late payment nor any complaints from neighbors in 7 years until this matter arose.
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April 2023 by Grace B.
Thank you so much to our awesome maintenance team, especially to Carlos, he came in to complete a few work requests for me and made the whole process smooth, he was very professional and did an excellent job! Thanks again!
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April 2023 by Griffin Riekel
Good so far. Haven't been here long but the people seem really friendly. Only negative so far is some people don't pick up after there dog and those that do are met with overflowing waste bins.
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April 2023 by Rebecca Stagg
I have been living in Avana for three years. Our place flooded on Christmas day and this has still not fixed it or done anything !!! They are also still charging us full rent and the flooring and sheetrock are completely ripped out.This is a horrible place to live that doesn't help their residents at all!
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April 2023 by Reid Jennings
Carlos from maintenance has been great! He has come out to fix our fridge and our locks on our front door. Every time he has been dispatched he arrives on time and very professional. Thanks!
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April 2023 by Tony Nestor
I have to say the office staff and maintenance staff are awesome. We just renewed because of the quiet area and access to everything right around our location. Thanks guys!
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March 2023 by Rayne Rollin
I lived here from 2020 to 2021 and I felt safe and the apartment was great during my lease. However I have not received my deposit back in the mail and I have called the office, left voicemails, emailed, and even went up there in person to no avail. Their lack of communication and this process has been extremely overwhelming and frustrating. I still can’t get anyone to help me receive my deposit back and it’s almost been two years, unacceptable.
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January 2023 by DE Management
Before moving to this community, I would pass by and think one day I am going to live there. The most awesome thing is that the apartments and the office staff made it even more special. Thank you for being there for me to call Avana Ridenour my new home!
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December 2022 by Sasha Sterling
Such a beautiful place to live. I love the proximity to shopping, restaurants and the fact that the mountain is near. The new property manager is super nice and helpful. The maintenance supervisor is always willing to help when I place a work order. I would definitely recommend.
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December 2022 by Ashley Wood
BEWARE BEWARE BEWARE!!!! Do not rent from this place!!! I did the application process which was $300 got an apartment signed the lease. However my lease was canceled bc the person actually in the apartmentDecided to stay. I played phone tag , came in person, and sent several emails to the management team to get another apartment. No one ever followed through eventually I was exhausted and just asked for my money back from the app process because of their cancellation. I was told I would get a full refund. Here it is a month later never received not one refund. When I followed up with where they were sending the funds they told me the address I put on the application. The only problem with that is I no longer live there (which I told them and gave a current) bc my lease was up. No one attempted to help when I sent them my current address. I tried calling thousands of times no one answers and it appears the screen the calls. I’m so frustrated with this place and the lack of customer service. It’s ridiculous to pay so much and get scammed out of your hard earned money. It’s unacceptable and I will be taking it to the BBB as well as Chanel 2 news for investigation. If that’s doesn’t suffice I will get my lawyer involved because for some reason this complex thinks money grows on trees and I am owed my money due to their cancellation.
