Verizon's Kennesaw store offers exceptional service for all mobile, 5G home internet, or business needs. Customers have praised the staff for their helpfulness and knowledge. Jessenia, in particular, has been highlighted for her ability to assist with phone upgrades and data transfers, ensuring that customers leave with fully functional devices. John is recognized for making the upgrade process enjoyable and informative, while Rea has been noted for her expertise, especially during returns. The entire team, including Raven, Todd, and Bryan, consistently provides patient and kind assistance. Many customers appreciate the efficiency of the service, often completing their transactions in just around 30 minutes. They also value the convenience of online appointments, in-store pickups, and delivery options. Despite some concerns about accessory availability for smartwatches, the overall sentiment remains positive, with many recommending the location for its outstanding customer service and commitment to meeting customer needs. Verizon is viewed as a leading provider in the industry, and customers believe that a focus on service will ensure its continued success.
John is the man to see. He made the experience so much better for me after i broke my phone and wanted to upgrade. Very educated on products and deals. Great person honestly.
February 2024
Rea was fantastic today. What a pleasure to work with this staff and Rea showing her knowledge of the systems and going the extra mile as I was returning phones. Shout out to Rea and her staff, they made it a a fantastic experience today. So simple and courteous. Go work with this staff, you will be glad you... read full comment
December 2023
Very professional and friendly staff. Special shoutout to the Lady Manager
