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November 2023 by Marlo G.
November 2, 2023 11:40 A.M, I had just come from walking the track, getting my miles in so I'm feeling good, my endorphins are high. Its a great start to my day right? Well, I walked into Bok's, no greeting. Ok, I am going to get what I need and keep it pushing. I find my products in a minute's time and proceed to the counter. The cashier is standing with her back to me and still never acknowledges me. She is looking at the water bill, then mumbles, "hold on." It seems like she was on the phone from the way she was holding her head, so I don't know if it was directed to me. What I do know is that you had a customer in your store that you ignored twice. After about 20 or so seconds (yes, seconds, that's a bit of time to just stand there without any contact), standing at the counter to be acknowledged and serviced, I placed the products on the counter and left. In THIS economy, when I chose to spend my hard earned money with your establishment, poor customer service will never be tolerated by me. I want to feel like I am welcomed and appreciated for choosing your store to patronize and spend my money. I have always felt guilty going to these Asian owned hair stores knowing their history of treating their black clients like trash, but build and feed their families off of our communities without giving back to the very community that supports them. This was the catalyst I needed to stop patronizing these business. You will never see a dime of my money again, and I hope others wake up. Y'all need additional customer relations training, you know, the Chick fil A model.
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October 2023 by all about miya
She scrapes cream for containers and out the lid back on she take pieces out of the hair go to Sally’s trust me
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August 2023 by Madie Chaffin
Definitely one of my favorite places for any hair/ wig supplies. They also have colored contacts, even crazy colors during Halloween time! Makeup selection could definitely be better but they have so much other things in every other department it almost makes me not even care lol
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June 2023 by D Lynn Lismore
Great folks to work with. Very helpful. Ist time in store. Love it. Lismore family...
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January 2023 by Maris Ann Davis
Brought shampoo and conditioner great price
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September 2022 by Anita Stephens
Good variety and lots of choices of Hair Care products. Staff is friendly and helpful.
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September 2022 by Jeffery Sweat
Best hair/beauty salon for both men and women in this area
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August 2022 by Dess Pollock
If I could give 0 stars, I would. The prices are ridiculous and the employees (including Bok’s son) are very rude and unprofessional. They definitely made me feel unwelcome and rest assured, I’m never going back again. If you need to go to a good beauty supply store, I recommend going to Beauty One. Better prices and decent customer service.
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July 2022 by Dunkin
Decent beauty store, okay customer service !
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April 2022 by Jennifer Albertie
Most of all her wigs over priced. I bought a lace front from Bok and took the same wig to Jacksonville to a hair store and the one in Jacksonville was much cheaper! She's gonna lose customers who are willing to drive to Jacksonville especially since the economy is the way it is now. I just feel like that she doesnt care about her customers. The price of food is high, gas prices are up, the cost of living is up so why try to drain out your customers Bok? The black community is the reason you are successful right now. I have been telling everyone that we need to support of black businesses. Support the black people who have hair stores! And that's what I'm doing i will never buy anything from Bok again. Have a blessed day.
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April 2022 by kemia Howard
Mrs Bok Got Anything U Need For Your Hair I Go There For Abt Everything Bt Food If She Had Food She'd Be Of The Chain!
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March 2022 by Kendra Willis
I love they clothes bit not of hair to choose from
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February 2022 by blueberry pie
lady followed me around in there and wouldn't let me touch anything, it was my first time in the store
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January 2022 by Lasandra Kiser
Great place I find so many things here.
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November 2021 by elysabeth h
Customer service was great and they have a variety of items
