Truist is a bank that has made temporary changes to ensure safety, offering teller services through drive-thru lanes and by appointment only, with some branches closing or staying open with enhanced cleaning. Customers find the staff friendly, helpful, and professional. The new branch manager is especially praised for her kindness and willingness to assist. However, many note long lines inside the bank and at the drive-thru, often due to limited tellers, especially on busy days like Fridays and the first of the month. Despite these wait times, customers appreciate the courteous service and efficient account opening process. Overall, visitors find Truist to be a larger, more welcoming bank with good service, making it a preferred choice over other branches with service issues.
The queue at this branch is unacceptable. Every visit results in long wait times, with no apparent effort from the staff or management to improve the process. It’s clear that the branch is understaffed or poorly managed, and this needs immediate attention. Customers deserve better service, especially when time is valuable.
January 2025
First time using the drive-thru in this branch and what a outstanding, and good service from Mr Jorge millan very helpful and kind.
December 2024
Wasted my time tellers. Were just talking amongst themselves had fo leave and use atm
