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“My mother sought help at the Lilburn branch office because she had an issue with the registration on her checking account. The branch manager, Tiby Kunjunju, greeted us in the lobby and, after we explained our issue, he immediately identified the problem and resolved it. He was friendly, caring, and professional while he worked with us to resolve the problem. It is rare to find this level of service in retail banking. Congratulations on having such a great employee and staff.”
“Alexander Rousseau was an amazing CS rep! This guy deserves a raise .. he was polite and helped me out in a timely fashion .. will probably make this branch my home base !”
“Greetings, today I visited the Bank of America, initially I was upset about the time and mechanism to wait for the service turn, but later I received excellent service from the official Mabel, she really made the wait worth it, I left very satisfied and with everyone my pending issues resolved, thank you very much ??”
“Henrietta Harleston was absolutely amazing! She took her time and was beyond sweet. She has such a warming and calm disposition. There was a lady who told me that I was maybe not going to be able to make my deposit, but she made it happen. If you guys go here, please ask for her. She is beyond sweet.”
“I went to Chase to do a wiring. Mio was so nice and sweet. She helped me process the wiring and make sure everything is correct from her end and from my end. I had a wonderful and fabulous experience. Thank you Mio for your help.”
“The branch is very beautiful. The staff and service were excellent! Miss Wendy Ordonez attended to me extraordinarily, explaining the account opening process in great detail, using simple and practical explanations. She is very kind and even took the time to provide us with excellent recommendations for proper account usage and the application. She was extremely efficient! It's the best experience I've ever had with a banker. I hope Bank of America can have more employees at that same level! Thank you, Wendy Ordonez for your excellence.”
“I've gotten great customer service from every employee that's helped me here, every time I visit. I initially became a member to get a Medallion Signature Guarantee (which apparently Wells Fargo doesn't even provide their customers!). They were so nice, patient, and helpful that I was quickly won over. My experience here has always been very personal and professional. They've taken time to answer every question I have for them and helped me complete every task I've brought to them. Big thanks! I'm glad to be a member now. It's a great alternative to the mega corporate banks for me.”
“The new branch manager was very pleasant and helpful. I had to come back later that day to fill out paperwork and she stepped out of her meeting to make sure I wasnt kept waiting.”
Open 24 hours
4700 US-29, Lilburn
Banks
“I know the transition from SunTrust to Truist has been a difficult one. But the branch manager Nakia Jeffries has gone above and beyond our expectations! I have several accounts at this bank both personal and commercial. Things were a mess when she first got here. She has really got this branch turned around in our eyes. I sure hope she gets the credit she deserves!!!Kiplynn Dobbs”
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“I visit this bank almost every day for my deposits, and I have to say, the experience is always excellent. The staff here is incredibly friendly, welcoming, and efficient. No matter how busy it gets, they handle every transaction with care and professionalism, making sure customers are attended to promptly.
It’s rare to find a team that not only remembers your name but also takes the time to greet you with a smile. Their consistent service and positive attitude make banking here a truly pleasant part of my daily routine. Highly recommend this branch to anyone looking for dependable service and a genuinely friendly environment!”