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“Bought a chainsaw bar from this location. When I got home, put it on the saw and it was bent. Went back to the parts department and was DENEID both a refund and/or exchange of the defective part. The exact words of the fellow behind the counter was "you should have checked to make sure this new part wasn't bent before you left the store."
Update: The very polite and professional parts and service manager, Stan, reached out to me over the issue, and has agreed that it is necessary for a replacement bar to be mailed to me at my home town 2 hours away.
Although I had a foul experience with one employee here, management saw to it that I was treated fairly in the end, do I redact my initial rating. Would be five starts if it hadn't been for the confusion and negligence of the staff member who troubled me.”
“I spent most of my lunch there. There are so many plants to see!!! I'm excited to get these in the ground and will definitely come back for more. Thanks for the assistance.”
“I went to my local Home Depot in Douglasville and proceeded to customer service. I was greeted by a lady name Gina. I told her what my problem was with something that I bought and she went out of her way to assist me. Ultimately, she had to turn me over to a Lady named Mrs. B. Mrs B provided me with outstanding customer support and took care of my problem.
Gina and Mrs. B are two ladies who make things happen, and I am very appreciative for what they done for me. Thanks, Ladies”
“There was a manager helping a trainee when I was there, she helped me open an account with home Depot and was super helpful, this was 2-3 weeks ago.
Anyways she did an awesome job and was super friendly, I wrote down her name on the receipt and was going to do their survey and lost it so wanted to say something on here. Sorry! You were super helpful! Thank you”
“Newly owned by a wonderful family; beautiful, well taken care of plants; cutest nursery property - I love it! Will be going here for my planting or landscaping needs from now on!”
“Huge shoutout to Trent at the Home Depot in Hiram, GA! We’ve been without AC for almost a week waiting on a warranty part and finally decided to invest nearly $800 in a large portable AC unit and some fans just to get some relief. Unfortunately, when we got home, the unit was missing several key parts.
Trent went above and beyond to help us out. He took the time—both on the phone and in-store—to make sure we got exactly what we needed to get the unit up and running. His customer service was exceptional, and he truly cared about making sure we left satisfied (and cool!).
Thanks to him, we’ll definitely be coming back to this specific location. It's rare to find someone so dedicated to helping customers.”
“I waited for 45 minutes at their main competitor for paint, rang the bell for assistance countless times, and no one ever came. My family and I were there for so long that a line started forming behind us, and then dissipated as people got fed up with waiting. We walked the store to try to find someone to help and was finally informed by a cashier that no one in the store was trained in paint and to come back later. Infuriating.
So we drove over to Home Depot which was about 4 minutes away, was promptly helped by 2 wonderful women stationed in the paint area, and happily walked out with our 3 gallons. They even paint matched one of the Sherwin Williams swatches I brought over from the competitor store! Thank you, thank you, thank you. Everything was perfect.”
“Everyone I have met here always seems to have great energy and good attitude! Everyone seems to be very customer service oriented. I have been here so many times since I moved here from Portland, Oregon in July 2022, I lost count how many times I have been here. I can say I have never had an issue. Thank you to team Home Depot. Wish you all the best of success as individuals and the business.”
“Everyone I have met here always seems to have great energy and good attitude! Everyone seems to be very customer service oriented. I have been here so many times since I moved here from Portland, Oregon in July 2022, I lost count how many times I have been here. I can say I have never had an issue. Thank you to team Home Depot. Wish you all the best of success as individuals and the business.”
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
Nurseries And Gardening
“I had an AMAZING experience with Kayla a cashier. Ryobi has a sale (bogo) going that was very confusing. After talking to three associates who were also confused by Ryobi's wording KAYLA stepped in an solved the problem...patient, polite,kind and she explained everything perfectly I was extremely happy with the outcome. Give this Lady a promotion ?”