Self Storage in Lithonia, GA

“So far my experience has been good, Sofia in customer service was very helpful and pleasant with helping me get my unit reserved and paid. And when I went in to the Hillandale location later, Nikki was very helpful, she called me after I had tried calling them and took care of me at that point and was really courteous and pleasant. Thanks to you both for making this a quick and pleasant experience!”

“It's your typical storage unit facility that has coded gate entrance and exit. Also coded entrance to the climate controlled units. Lot it typically clean, have seen a person squatting and attempting to live out of their climate controlled unit for a month or so. They either left on their on accord or were removed by management. Not a whole lot else to say.”

“Shaquita was amazing. Even while on crutches, she offered to show me multiple units. I appreciate that customer service. People are not valuing customer service like that anymore.”

“Thus far I've have been beyond satisfied with my decision to rent at this location. The guy who works there is extremely friendly, they have 24 hour access and a Uhaul onsite!”

“Listen, its storage unit on Panola road that is un-air conditioned. Its also the cheapest storage option in Atlanta. So no, your items wont be stored at the Ritz Carlton. Thats being said, I had a great experience with Citizens Storage. I was very happy with customer service. They don't always answer the phone but they will usually call you back within the hour. if you just speak to them with respect and humanity, they will take care of you. They are also responsive to emails.There was a bit of a mildew issue so keep that in mind in deciding what to put in the storage unit. Leather and wood arent great with the moisture but nearly 99% of my items were fine after a year in the Georgia storage unit. There was moisture but it was only from the humidity, not from any actual leaks or dripping water. Storage units are easy to drive up to.To the 1 star reviews: good luck finding a better unit for the price. Its not out there, I've looked. yeah, you have to pay your bills on time. I did forget one month and was about a week late. I received a notice that I was locked out. I immediately paid and had instant access to my unit. Perhaps they changed their system because I did not have the same experience as other reviewers. It was easy to pay late, I did not have to pay a fee (even though it was in the contract), and I had access to my belongings. The contract is pretty clear. You have to pay your bill.Stephanie and Sydney are amazing!”