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“Clean, modern, and air-conditioned facility with attentive (and pleasant!) staff.
I immediately received a friendly greeting when I arrived at the Extra Space office on Dekalb Industrial. After asking a couple of questions and explaining my storage needs, Velonique recommended a unit that was a perfect fit. Not only that, she showed me how to use the cylinder lock and allowed me to try it under her guidance – I found super helpful since I hadn’t ever used a cylinder lock.
I’ve since visited my unit multiple times, and called in with various questions, and have had consistently pleasant and helpful experiences.
Overall: great facility – lovely staff – highly recommend!”
“Mrs Cat displayed amazing customer service. I didn’t feel rushed or pressured. I will definitely use this location if I need a storage in the future and I would also recommend to friends and family.!”
“Laticia was very kind and was extremely helpful throughout the rental process. She was very professional yet personable and humorous. She really made the process easy and I would definitely recommend!
Thank you for your time and attention!”
“The young lady name Tay, was very informative and very professional in assisting me with the rental process. It was a pleasure working with this valuable employee. Keep up the good work.”
“Donna Lewis is absolutely outstanding. Not only is this the cleanest storage facility I’ve ever used, but Donna consistently goes above and beyond to make me feel safe, comfortable, and valued as a customer.
One example that really stands out: I have a unit for work and recently had a large amount of boxes to throw away. Donna didn’t hesitate to jump in and help me move everything to the dumpster and helped me throw it all out. That level of customer service is rare these days.
She always checks in on me, asks if I need help, and truly cares about the people who use this facility. I’ve never had an experience like this at any other storage facility. Every facility needs a Donna..she sets the standard for what exceptional customer service should look like.”
“I’ve had storage units at a few different facilities - those big big names, all corporate with no understanding… but Devon self storage with property manager, Tamika, have been amazing. She is super understanding and extremely helpful. If you’re looking for a place to safely story items and have peace of mind and Devon self storage is the place.”
“Shantara was very patient and respectful toward me and my family . Even thought i was not retaining the information she stayed patient and didn’t make me feel rushed . Great energy over all”
“We had a great experience with this location. It’s clean, secure, and well maintained. Very easy to rent a unit. We definitely recommend if you are looking for storage.”
“Went to view abd rent a space from
Extra storage space from walked in and was greeted by Mr. Marcel and Mr.Alex. The environment was warm and friendly both provided awesome customer service Mr Marcel took the time to show me the unit the unit was very clean. I would encourage you to visit them,”
“Barry was very helpful, friendly, and courteous. I wanted to change to a climate controlled unit but thought it would be a headache. Barry made the process so easy and seamless. Thanks so much Barry!?”
“From the time I walk in I was greeted and felt like a client more than a customer. From the cleaniness to the staff friendliness, and the lowest storage prices were everything and beyond my expectations! ?”
“The property manager has great customer service and willing to work with you in any way she possibly can. My stuff has been in this stores for over 6 years, and I haven't had any issues. I'm thankful that my things are safe and the property manager cares about what she's doing. She's going to get you the best rates that she possibly can. And give you options to work anything else out.”
“The property manager Ms. Tiffany has always been very helpful when needed. She has always had a caring and helpful spirit. I would totally recommend this location!”
“Toshiba was very helpful and patient with me when it came to picking out a unit and switching to a bigger unit after seeing the one I picked wasn’t big enough for my needs. Also called me immediately upon leaving the office to notify me that I left my entire wallet behind! Things like that stand out and makes a difference for me. 10/10”
“Miiko... is a treasure! She solved all 3 problems i had when i walked in today (in a hurry) . . . AND in less than 15 min ? while ALSO being warm, friendly yet respectful and professional!?! A rare bird indeed. Thank you for your great service Miiko.”
“Nice and clean spaces and reasonable rates! The customer service was amazing and the sign was a breeze! They even included the lock for you to keep when your storage use is complete ?”
“The service was very accommodating and professional! Johnnie, Amy, and Annetta helped me find the correct unit size to fit my belongings. They walked me through all things public storage! I appreciate them for the help.”
“I want to thank Ms Gayle sooooooo much! I had been saying I’m coming and coming and usually people have attitudes about so many last minute changes but she’s so sweet and helpful! I want to THANK YOUUUUUU SOOOOO MUCH!”
“The experience at this place was fantastic. It’s super clean and organized. Has multiple ways to get to our units and they’re extremely responsive with any questions I had about our unit or billing.”
“This place is great if you need self-storage in or near Decatur. The facility is easy to access, the staff is incredibly helpful and friendly, and the rates are reasonable. They have tons of climate-controlled storage, all on one floor, so no elevators!”
“Jamarion provided excellent customer service regarding my inquiry about the fees for the trucks. He was able to answer all of my questions throughly, and was super patient ❤️”
“The district manager Javon ( so sorry if I spelt that wrong) was so welcoming & helpful. He went above and beyond even helping my family with a difficult lock. He was truly a blessing. The facility is clean & moving my belongings in was a snap. Thank you again Javon you truly made our day.”
7AM - 7PM
4360 Covington Highway, Decatur
Self Storage
“The representative that assisted with my pick up was a pleasure to work with. I was greeted with her bubbly personality, knowledge of the rental & return process was clear and concise . The location was clean and easy to find .”
“I had a great experience at CubeSmart. **Khidja Khalil** was incredibly helpful, professional, and patient throughout the whole process. She answered all my questions, explained everything clearly, and made sure I chose the right storage unit for what I needed.
The facility was clean and well organized, and the check-in/rental process was quick and easy. Thank you, Khidja, for the excellent customer service—highly recommend this location!”
“Christopher is great! I came inside the store looking to purchase some items for my move and Christopher was working by himself. From answering the phones , to ringing customers up , to working outside . He was doing it all! He was very polite, knowledgeable, and professional. Overall great customer service . I will definitely be coming back to this establishment for my moving needs!”
“I rented a 9 foot van (one of the newer models). I had a great experience for the two days I needed it. The drop off process with the uhaul app went smoothly. I would definitely rent here again.”
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“Tay was so helpful! I really went through it this year. I was in hurricane Helene last year in NC, I lost everything except for what I had in my car; last week my car died. I've been trying to figure out how to put the stuff somewhere so it doesn't get ruined or lost, on a razor thin budget.
I've had a really hard and expensive time moving this stuff around. It took me a long time to get settled at public storage, I was about to get charged for another month for an empty unit that I was never even able to move int! Tay caught this issue I brought it to my attention without me even asking, on a phone call no less (could've easily been a notification that I never saw)
Thats the kind of customer service, that you can't train somebody for (AI cant do it...yet) People who care about people and try to make things a little bit easier for them, try to make the world a little bit better, we need more people like you Tay. Thank you. @nameinlites_”