Publix Pharmacy at Providence Pavilion is appreciated for its caring and helpful staff, who go out of their way to assist customers, even during busy times or close to closing. Customers have noted that the pharmacy staff is friendly and efficient, ensuring that prescriptions are ready and providing good service despite being understaffed at times. The store itself is clean, well-stocked, and offers a pleasant shopping environment, with high-quality deli items and a wide selection of products. However, some concerns have been raised about the partnership with Instacart, citing high delivery charges and feeling that the service may not be trustworthy. Overall, Publix at Providence Pavilion is recognized for its good customer service, clean store, and quality products, making it a convenient and reliable place for shopping and pharmacy needs.
This pharmacy is ridiculous. Not answering the phone , long wait times, & when they do answer they pick up & just place the phone on hold without saying a word . This is the Publix pharmacy and I no longer want to go there.
March 2026
Every time I call, I’m placed on hold or it just rings and rings and rings and rings! No matter what time of day I call, and when the pick up the lady always has an attitude
September 2025
The pharmacist consistently provides excellent customer service
