Cox Store in Macon offers a range of services including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices and accessories. The staff are friendly, helpful, and professional, providing personalized support to improve the customer experience. Customers appreciate the quick service, easy equipment pickup and return, and the exclusive deals available on Internet and Mobile plans. Many reviewers highlight the outstanding customer service, with staff members like Ms. Tresca, Yolanda, Jay, and Alex praised for their kindness, patience, and willingness to go above and beyond to assist customers. Despite some frustrations with Cox's online system, in-store visits are highly recommended for better assistance. Overall, the store provides reliable, fast service, and a welcoming environment, making it a convenient place for customers to stay connected at home and on the go with the latest technology and support.
I wish I got this person's name, but I spoke to the most helpful and kind person over the phone. She was able to give me answers about billing concerns and help me with installation, all in a short phone call!
May 2026
Very helpful customer service person took care of my business quickly and efficiently!
March 2026
Yolanda was a dream to deal with... Customer service is the best.
