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January 2024 by Zubair Qureshi
Raul is the MANNN!! He is extremely knowledgeable on Bimmers regarding parts, warranty related questions/concerns, cost & ETA of repairs with a realistic timeline and just overall very experienced & tells you the honest truth!!! Raul and the shop in general do not add bogus repairs/parts and you don’t need unlike the majority of other repair shops. Being a car guy and knowing (for the most part) what Raul and Technicians were talking about and understanding it, I very much appreciated how honest and sincere Raul and his team are!! Oh and they do great work as well lol in case I forgot to mention that. I bring all three of my cars here, and am very happy with results and outcome along with the services and mainly the PROFESSIONALISM from A to Z!!!! Highly recommend them to family and friends without hesitation.
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January 2024 by Isaac Dingle
TRUE Automotive Repair Marietta Is a great independent service center. I am an enthusiasts of German made vehicles. I'm very impressed with their knowledge and attention to the details when it comes to maintaining and repairing these vehicles. Service Advisor, Mr. Raul Monje is one of best I've had the experience of communicating with, when it comes to customer service, he's upfront, honest, and transparent, with all that is, and what it could be. I would definitely be using them to service and repair my vehicles. Coming here is like a breath of fresh air. ?
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January 2024 by Pat Smithberger
We’ve been going to True in Marietta for a while. They are always organized and professional. They recently ran a promotion where if you brought toys for Toys for Tots, they would give you a free oil change. Once again, we were impressed they followed through on that commitment. They have our loyalty for a long time. Keith Smithberger
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January 2024 by Max Prince
I’ve been coming here for years and have had a fantastic experience every time. They take great care of my vehicles, are fair and competitive, and make every step of the process pleasant and painful-free. No pushy sales, no unnecessary work, just good honest car care. It seems like they take great care of their team, and little details like a clean office, complementary rides, regular coupons, and loaner vehicles and are the icing on the cake.
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January 2024 by Michael Gibson
Mike and the team consistently do great work for our 2014 Honda Accord at a reasonable price. Their lobby has always been clean and inviting. We really appreciate the service breakdowns and transparency from True Auto and Mike taking the time to speak with us about our options. Don't hesitate to use True Auto for your next car maintenance needs.
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January 2024 by Frank Harris
I had some work scheduled on my wife’s car for this past Tuesday morning. Went to her car to drive over only to find the battery was dead. I called True to tell them why I wasn’t going to be there. But it turned out that one of True’s guys happened to be near my house. He drove over and jumped me off. And they didn’t charge me for it!Drove over to the shop and got the scheduled work done, along with a new battery.After I left, I realized I had forgotten to use a coupon I had. But I texted them, and they told me to come by and they’d credit me for the amount of the coupon. Which they just did. I am genuinely impressed.
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January 2024 by Harry Celestin
Wonderful work. Quick, reliable and affordable. My representative Raul Monje is amazing and knowledgeable. He explained everything and provided different options. While waiting in the waiting lounge, one can see how he provides the same genuine service to every customer who walks in. I like this place so and comfortable to let them work on my car, I am bypassing the dealer even with my brand new car. Thanks Raul and the team.
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January 2024 by Nicole Judkins
Can't recommend this group of people enough. First, the not as important but nice things - place is easy to access, plenty of parking, and they have a really nice waiting area. Bonuses to the important things. They diagnosed the issue with my car, and it was a doozy. They went above and beyond to find solutions - including checking the recalls and seeing if one of them could have caused the issue. Recommended I have the car towed to the dealership to explore that route - and charged me...nothing. They really took their time, showed they care about their clients and in the process, earned a life long customer. I will take all my vehicles to True as long as we live in this area. They are honest and put in the work to take care of you!
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January 2024 by T.
I had an exceptional experience at True Automotive Marietta. The customer service is phenomenal, staff is patient, and they provide full clarity on needed services. I even got a discount to help reduce repair expenses. While waiting, the manager shared their holiday mission to give back. This reflects a company that genuinely cares and is in the business to serve. When you visit car companies everyone has refreshments but everyone doesn’t have outstanding customer service. You always remember how you were treated Not the refreshments in the waiting area. My first visit was outstanding, and I'm now a loyal customer recommending True Automotive Marietta for all car needs. Looking forward to updating my review after the current repair.
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January 2024 by jake brown
I overheard the owner saying they were doing oil changes for toys for tots gifts. This time a year money is tight so I brought my car in to see what it’s all about. Easy set up they got me in a couple days later. The gentleman working the register was polite and informative. The technician made me aware of another issue and even brought me out to show me the issue. I will definitely be back to give them my business!
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November 2023 by Lorin Willen
Jordan McManus is the reason I switched from the dealership to TRUE Automotive Marietta, but the entire experience is why I'll be a returning customer. It's rare to find the type of customer service I received from Jordan - someone who took the time to walk through my concerns with me, spoke with me honestly, explained anything I didn't understand, and didn't try to upsell me on something unnecessary. He was knowledgeable, attentive, and made me feel more like family than a customer. I can't thank Jordan and the team at TRUE Automotive enough for their assistance and I'll continue to make the drive from Atlanta to get my car serviced there!
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November 2023 by Robert Ward
Excellent service! From the first phone call till we had the keys back in hand! It’s hard finding a trustworthy mechanic like these guys! I loved all the details I received about the issues I was having and what was needed to repair it. Having photos and a video made the issue clear to me…a lot of times you’re stuck with just taking the word of the person working on it. Raul and John were great! Felt like we had been friends for years. I have a big family and everyone drives, so we will definitely visit True Automotive in the future for repairs or simple things like an oil change!Services: General repairs & maintenance
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November 2023 by Garrett Plumstead
One of the best places to get your car worked on in cobb county! Ive been bringing my car here for the past 2 years since my knock sensor needed to be replaced, no regrets since! The friendly and professional staff could not be more helpful! Definitely would recommend this shop to anyone with a VW (or any make for that matter) as they are very knowledgeable when it comes to car diagnosis.
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November 2023 by Beast 77
Called in today for oil change in Marietta 1280 Powdwr springs St. GA, I brought in a coupon for an Fall offer. I Talked to Raul one of the representatives of the store. He said they don’t accept the coupons. He was enforcing me to get car fixed by do by other repairs. Which I didn’t need. He was externally rude when negotiating with me. He wouldn’t consider the coupon I had nor gave proper service. I use to come by this store all the time and had gotten my 3 other cars fixed. I will never return here for ANY SERVICE.
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November 2023 by Nobody
I worked with Raul who was very helpful and friendly. Kept me informed, and even called to check in after I had my car back. However the prices I felt were excessive. They seem to specialize in high dollar cars and price as such, forgetting about the average person.
