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April 2024 by Nina Cantrell
Lil out of the way BUT really know their stuff on how each different model shoe is constructed & why one might be better for you than another & make an otherwise difficult shipping experience easy w their friendly, incredibly knowledgeable ease! Can't recommend enough, ESPECIALLY if you have chronic foot trouble!!
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April 2024 by lourdes
I live across the street and have been meaning to check it out. I walk in and no one greets me or my son. Theres not much styles available, the store is small and merchandising is underwhelming. I’ll be ordering online if I’m interested
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April 2024 by Arinze Will
New balance outlet in Atlanta, though some of the sizes are out of stock, but was able to find what I wanted
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April 2024 by Candace Elizabeth
Great location staff was very helpful and nice and explained that I could order off line and have the shoes shipped either to my home or the store. Staff also very knowledgeable about sizing .
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January 2024 by Nikk Glover
Had a great experience today. Steven took care of me. Very professional gent. I prefer to shop online but coming in store and spending a little more is worth it for a wonderful try-on experience and good customer service. The folks here did not disappoint.
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January 2024 by Roya Darian
I bought a pair of shoes from here in September 2023, and in December 2023 a hole formed in the back of the shoe and started giving me a blister. These were less then 4 months new and i just walk them. Took them to get them exchanged and the manager said he wouldn’t exchange them, offered 30% off. Why would i buy shoes again from the place if they will be damaged in four months. I was very disappointed, i thought new balance was a good brand.
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December 2023 by Jessica Hollins
I recently purchased a pair of 990s and the older gentleman helping me made the experience a breeze. I even had an issue with one of the shoes and he replaced it with no questions asked. Will be back again to shop at this location!
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December 2023 by Dan Liburdi
Great store and superb service. Thus far I've purchased 3 shoes there and will be returning again in the future.
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August 2023 by Drew Sheth
I drove to this location to come to find that they don't have any products for my son. One of the staff member was rude did not want to help and I felt like I was a burden to his job. The kid who was willing to help was nice, but not having the items stocked was a major disappointment.
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August 2023 by Jerradslist. Com
I spent 176 on a pair of court shoes and custom orthotics. I had an issue within 5 days of using the shoes: the lower started to become separated from the upper. Additionally, the orthotic began to separate as well.I called the store and explained my situation. The store manager said he would not guarantee anything over the phone and I had to drive 80 minutes round trip if they were going to do anything - again there were no guarantees. Thankfully I asked if they had my size available prior to my 80 minute round trip and they did not have my size in stock.I then called another store in Decatur. The gentleman was very helpful and said no problem, we can order the shoes to the Sandy Springs store and you can pick them up there, I'll call you when they come in - which he did.Sure enough. A few weeks later I got a call for the shoes to be in stock. When I showed up at the Sandy Springs store the manager was there and he seemed edgy towards me because I was wanting to defect out my shoes and insoles that were less than 2 weeks old... There's absolutely no need for this type of non-verbal attitude towards a customer!The customer is always right buddy, and you never get a second chance to make a first impression. When you look at the profit margins on these type of shoes and insoles, their cost is probably close to literally $30 max, a very small price to pay to keep a loyal customer happy...I think New balance makes pretty good stuff for the court, but this manager needs to get the chip off his shoulder! All he is doing is hurting the brand... It's not like the defect is coming out of his pocket, especially given the low manufacturing cost of the shoes and insoles...
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July 2023 by Kristen Garroway
The employees at this store really go above and beyond in terms of customer service! I ordered a pair of shoes that had to be shipped, and the shipping was delayed a bit, which meant that the package would be delivered to my house while I was out of town. The manager, Cody, offered to monitor the delivery and send someone to pick it up from my house to keep it safe while I was gone, and they did!
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June 2023 by Charlotte Smith
I was in town on a work trip and went by this store. I needed someone to talk to with knowledge that I wasn’t able to get at the big box stores like Academy or Dick’s.Miles helped me and was so professional and listened while I told him exactly what I was looking for. They have this cool 3D measurement system that helped me understand that my foot has grown (3 pregnancies later) and that I actually have a narrow foot. Based on my style preference and how much I was willing to spend we found the perfect pair that has been helping my foot pain immensely. Thank you so much to Miles and this store!
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May 2023 by Mary Gaus
This store offers outstanding customer service. My son loves a particular NB tennis shoe that was being replaced with a newer version. Shane tracked down the last 4 pairs of the older version in Georgia, Tennessee and Alabama and had them shipped to my home. They all arrived within 4 days. I'm so glad this physical store exists as it can be hard to find NB shoes for tennis at other retail outlets. For tennis players out there, NB Tennis shoes really last.
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May 2023 by laura reichmann
Today I visited the Sandy Springs store for the first time since it moved from Johnson Ferry. Cody Martin was incredibly helpful in finding exactly what I needed and went above and beyond. The sales staff there continues to be a delight. I have always had a positive experience.
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April 2023 by Shantae Shaffer
Great customer service. Took his time to listen to my concerns. The shoe is wide and not the most stylish but feels great!Shoe 1080 works best for me.
