Union Grove ACE Hardware is highly praised for its friendly and helpful staff, creating a warm and welcoming atmosphere for customers. Visitors appreciate the knowledgeable employees who confidently assist with finding products and solving problems, often going above and beyond to ensure customer satisfaction. The store offers a wide range of supplies, including seasonal items like snow supplies, and consistently has the items customers need in stock. Many customers mention that staff members are eager to help, offering personalized advice and solutions for various projects, making the shopping experience enjoyable and efficient. Although one reviewer was disappointed about a return policy issue over a small purchase, overall, the store is recognized for its great customer service. Customers also highlight that they regularly find what they need at this location, with some noting that the quality and brands available are better than at larger chain stores. The store’s atmosphere, combined with knowledgeable staff and helpful service, makes it stand out as one of the best hardware stores around. Overall, Union Grove ACE Hardware is celebrated for its excellent service, friendly environment, and reliable product selection.
The staff here are always helpful and courteous. For such a comparatively small hardware store (compared to HD or Lowes) they have a very diverse selection of tools, supplies and accessories which are more than enough for most projects and tasks. I'm very happy with their proximity and value for money.
January 2025
Customer service was great. They went above and beyond to help me with my purchases.
January 2025
First time at this store. Very Great experience. Came here for "Snow supplies" and was not disappointed. Was greeted with a genuinely warm greeting. This store had exactly what I needed. High five and warm hugs to the staff at this location.
