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April 2024 by M R
Horrible customer service
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April 2024 by Ray Reagan
Worst customer service and slowest operation I’ve ever seen. Someone needs to step in and fix this place. Sat in line for over an hour because the workers want to argue and fuss with everyone then move like turtles. Line out the door and they will just walk away from the counter for 10 minutes at a time leaving one person up there. Government workers at their finest
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March 2024 by Tracie Johnson
GARBAGE!
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March 2024 by Akayla Lucy
I have a very important piece of mail that I have been waiting for over a month now. I called several times and cant get a hold of no one. I visit this post office and Everyone on this staff is rushing has no sympathy for people’s situation and why they need their mail in a timely manner. No solutions and no guidances on how to get my issue addressed. I hope the whole staff is replaced with people who care about the job they are being payed to do
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March 2024 by Belva Cole
3rd time at this office and twice a rude clerk. Today, I was lucky not to have that person help me. But closing at lunchtime isn't good for business.
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March 2024 by Lisa-Marie Walker
I see our mail lady at the shell station more than throughout our neighborhoon
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March 2024 by Brenda Gillen
Not receiving my mail that pertains to checks in the mail as stated on Informed Delivery, Always missing my monthly check from a particular company. Low service at post office and no help on phones.
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March 2024 by Michael Walker Jr
DO NOT GET A PO BOX AT THIS LOCATION! My mail was sent to me and time stamped only to find out that this particular piece of mail sat at this post office for 10 days after they received it until they placed it in my po box. After speaking with other customers here they are going thru the same thing. These are important pieces of peoples mail that your holding for a ridiculous amount of time. And when you ask the staff anything they have the worst attitudes and are unprofessional. This place is very unorganized. What's even more sad is they will probably never see this review lol.
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March 2024 by Lisa Williams
I dread going into this post office. I pay for. PO BOX and this was the wrong location. Mail doesn’t arrive in box or notice after I says it was delivered days prior to me even going into. Then stand in line to the worst customer is horrible, then wait for them to just go locate my package. Why! SMH
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March 2024 by Jami Espinoza
I just went to the post office to buy stamps and send in a piece of mail and I had my two year old with me and I sat him on the counter for a second and the last practically yelled and said he can't be on the counter. She is rude every time I go in there. She has no customer service at all it wouldn't hurt to put a smile on your face once in a while overall worst customer service ever
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March 2024 by Rick Fox
Sad :( service here, friendly or otherwise, has totally left the building. Thank goodness we have a caring mail deliverer.
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March 2024 by Chiquita Barthel
I can't speak for everyone in this facility, but the lady that does passport she needs a class on customer services. It is sad when people speak about the McDonough Post Office she's the one people tell you to not encounter. I did not believe it until I had to deal with her.
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February 2024 by Joshua Bolden
Every time I go to this post office I leave frustrated by the lack of professionalism by the staff. The customer service is atrocious. I’ve found myself going to Locust Grove post office just so I don’t have to deal with the horrible customer service at this one. There is zero customer service etiquette. It’s amazing that this place continues to run.
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February 2024 by T B Nice
The worst customer service I have ever seen! Today the lady that does passport appointments was terrible for no reason. We had all of our documents that was listed, then she added something that wasn't on the list and refused to honor our appointment. I would rather drive to Atlanta than deal with them. Nasty attitude without reason. And I have delt with post offices on military bases. I thought it couldn't get any worse. McDonough post office is trash!
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February 2024 by Breanna Gosdin
If I could give less than one star, I WOULD. This place is an absolute abomination. Customer service is nonexistent. Went in today to send a package that was ready to go. Prepaid label. They denied me, saying the box type was against policy. It is a “hazardous material” box that I got from my place of work. I had CLOTHING in it. I was almost certain I’d shipped out things in these boxes before, as they are so readily available to me. Just to be sure, I called about this policy, and apparently, it doesn’t exist. They are petty folks here. Bitter. They judge based on appearance. They use their “position” to shun people. They are entirely unpleasant, and it would genuinely be worth while to drive an hour in any other direction to go to a different USPS location. Most, if not all, of these employees deserve to lose their jobs. But they won’t. They will sit on their lazy bums and power trip. I’ll be praying for them. Avoid this trash facility.
