Metro by T-Mobile has a mixed reputation based on customer reviews. Some customers report rude and unprofessional service, especially regarding phone upgrades, while others highlight positive experiences with staff members who are friendly and knowledgeable. The store has been praised for helpful employees who provide courteous service, making the process enjoyable. However, customers note that the store may not always have items in stock. Despite some negative experiences, many still choose this location for its convenience and the helpfulness of the staff.
I went to get a new phone last week and there was two girls in the lobby. Both employees. I told them I needed to upgrade and they told me I would have to buy a phone. They don't do upgrades any more. They were rude and unprofessional, to put it nicely.
May 2023
I had the best experience EVER!!! I want to give major credit to Labrelle and Emily!!! They were super sweet, very knowledgeable, and really cared!!! I appreciate their help and how fast the process was!!!
December 2022
The staff is very helpful and friendly. They don't always have things in stock, but I choose to still use this location because it's the closest one to me.
