Firestone Complete Auto Care in Morrow, GA, has been serving the community since 1926, offering comprehensive auto care for all vehicle needs. Customers appreciate the friendly and attentive staff who communicate well and keep them informed about services. The team at this location is known for their professionalism, kindness, and willingness to go above and beyond, often staying late to ensure vehicles are repaired properly. For instance, during a road trip, staff quickly diagnosed and repaired brake issues on short notice, accommodating the family’s urgent situation and providing a positive experience despite the late hours. Customers also highlight the seamless process of getting new tires, with staff like Chris handling everything efficiently and ensuring customers are satisfied. When tire pressure sensors indicated issues after tire replacement, the team promptly diagnosed a nail in the tire, performed repairs, and replaced the damaged tire the same day, demonstrating their commitment to quality service and customer safety. Visitors mention that the staff's hospitality and care make each visit a positive experience. However, some note that service could be improved by having bilingual staff to better serve the Hispanic community. Overall, Firestone in Morrow is recognized for reliable, affordable auto care, and excellent customer service, making it a trusted choice for vehicle maintenance, repairs, and tire needs.
Exceptional customer service for the educators at Tara Elementary
July 2025
They were very helpful and got my car to me in a timely manner!
July 2024
Customer service is great and the staff is very attentive to questions and concerns! They have great communication about informing you if anything changes from the original service requested. I will absolutely continue to do business with Firestone at 1031 Mt. Zion Rd in Jonesboro
