-
January 2022 by Luis Martin Jordan
I went to the store at Mt zion in Morrow GA and I can say BAD customer service Wait almost 30 minutes for help and nobody help me ask 3 different associates for help and the answer was I don't work in electronics BAD CUSTOMER SERVICE
-
December 2021 by G Brown
Great experience. Glad they have new owners.
-
April 2021 by Aaron Boyd
I do not recommend doing business with any Home Depot locations. They do not accept returns not even for store credit. Support your local small business 0 stars.
-
April 2021 by Esmeralda Jimenez
Wayne was the greatest help! Busy man, he is in the Painting and Flooring department and came to help me in the Hardware department. Amazing craftsmanship he taught me. Changing the lock in a knob is very interesting! Wayne was friendly, thoughtful, and fast. Something you don’t find in customer service now a-days!!!
-
February 2021 by Jessica Williams
They need to train store employees on what customer service is. This location definitely needs training in this department! Went to pick up.an item I ordered online and this feminine acting African American guy comes out with an attitude and stands back looking at me and asking me what is the plan to getting my item into my vehicle. I unscrewed the top off of my item and placed it in my vehicle myself. Then he had the nerve to say, well you got 4 screws to put back on yourself and walked off. I will never visit this location again. Clearly HR doesn't do their job here because if they did, then employees would showcase better customer service skills.
-
November 2020 by Olivia T.
Highly recommend Home Depot change their third party delivery service. What's the point of having a delivery service your company cannot even reach? And the customer's time is wasted and there's no compensation whatsoever. Ordered over $4000 dollars worth of appliances (refrigerator, washer and dryer) and was told it would be delivered Nov 19th. Since the home isn't occupied yet, I had to have someone housesit that day while we waited for the delivery since I got a message the day before telling me the timeframe for delivery. No show. No call. Upon calling the delivery service desk, they informed me that they'd have to reschedule, couldn't explain why. New delivery date: Nov 28. After speaking to the supervisor, he said he could get it delivered on Nov 23rd instead. Got a call the day before saying my delivery time would be between 730a and 11a. Again had to have a house sitter who stayed there til 4 pm, still no delivery. Every-time I called the service desk, they said the delivery team is on their way, they're one stop before my home, but they can't reach the delivery team. They put in an email for the delivery team to give me a call. Nothing. 6 pm still no delivery. I went out to the Home Depot store where the associates informed me that they've been having a lot of complaints about people not getting their deliveries. I wanted to cancel my order and shop somewhere else. Home Depot said they can't refund my order until the appliances are scanned back into the warehouse which is useless to me if I wanna shop somewhere else my money is being tied up. I told them I'd give the delivery team another call. I leave and 25 minutes later, while I'm on the phone with them, they informed me my order was skipped. They put me on hold to find out why. When they came back to the phone, they informed me Home Depot just cancelled my order..... At this point, I took it as a sign that my money doesn't belong here. Wish I hadn't wasted a month waiting for my appliances and now I have to wait while my refund is processed before I can purchase new appliances elsewhere. Who knows how long that will take Home Depot. Don't waste your money and time shopping with Home Depot.
-
November 2020 by Tosha Meeks
They have disabled Vets standing up waiting 30 minutes to get lights off a shelf to buy
-
July 2020 by Shay R.
Victoria in the paint department was amazing! I was looking to match some colors to recreate a photo I wanted to paint for my daughter's nursery. SO MUCH ANXIETY! But we knocked out the choices together and it was a success. Thank you, Victoria!
-
July 2020 by Juanita Kinsey
If you have a question, no matter how long lines are, the employee will stop to help you, Thank you.
-
April 2020 by Sean H.
Very few customers here are practicing social distancing and the employees aren't enforcing anything except telling you there's one way in and one way out.
-
April 2020 by Aisha J.
Had to run to Home Depot for a few essential items during this quarantine. I was pleased to see the social distancing policies that were in place. Customers were instructed to stand in line upon entering the store. Once entering the store they had several "markers" at each checkout with an "x" marked on the floor as to where to stand. This was very helpful especially for people not wanting to keep the 6 feet rule. Home Depot had ample amount of products on the shelves and were restocking. All in all well organized store!
-
January 2020 by Perry Searcy
I love shopping at the Home Depot of Thomaston ga, they have all your home needs.
-
January 2020 by Daniella J.
I went in today because I needed assistance with my toilet . Waverley was amazing he assisted me even though it wasn't his department and told me and showed me everything I needed to purchase and do. He made sure his other coustomers were informed that he would be right with them and he did a great job thank you . The store is clean and the people are very professional .
-
January 2020 by Cindy Hutton
The men work @ paint department keep complain customers always pick wrong paint .....
-
December 2019 by Pawel Kolo
Worst customer service ever