PetSmart is a large, clean store offering a typical but great selection of over 10,000 products for dogs, cats, birds, fish, reptiles, and small animals. Customers can shop online and pick up orders locally. The store is noted for its great team and knowledgeable, helpful staff who genuinely care about the animals, providing great customer service. Many consider it their favorite store, with some driving a significant distance specifically for that service. Select locations offer additional services like dog training, grooming, boarding, and adoption. The grooming salon receives praise for a team that pays attention to detail and does a great job every time. Obedience training is also enjoyed by customers. However, experiences with staff can be inconsistent. While many employees are nice and work hard, some customers report encounters with workers who have a nasty attitude, are rude, and do not treat customers well, suggesting a need for better training in customer interaction.
