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January 2024 by Kashiff G.
Great customer service from Lisa. made me feel very welcome and helped me in a crucial time .
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December 2023 by Vicki Haley
I have been a customer with Excel FCU for 34 years. Their customer service is impeccable. Lisa and Evelyn both have gone out of their way to make my banking experience a very pleasant one. I financed my vehicle through them and got a great rate and my purchase was seamless. I will forever be a customer!
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December 2023 by Kolamo
Been trying to get a replacement card for a month now.
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December 2023 by Vicki H
Excellent customer service. **** and ****** are the best. Great experience.!!!
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July 2023 by C. Smith
Locks doors/ pulls drive-thru curtain 10-15 minutes before close time.
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July 2023 by Doc WasTaken
My father unfortunately had a small account here and a credit card when he passed away. Somehow every big bank he used has been better to deal with than this one. Every response from them has been condescending and snarky and they have done less than nothing to help the situation. Don't put your loved ones through having to deal with these people if something happens to you. You are better off with anyone else. Literally can't get them to close the credit card with a death certificate.
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July 2023 by Julie Lugo
they never answer their phones, they dont help with nothing, they always have a attitude
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May 2023 by Jazmyn Jennings
I’ve had an account with Excel since I was a child. I am so over it. My husband misplaced his card I called to get a replacement for him to find out my card has been disabled. I called to have it corrected and Evelyn was not the nicest. Insisted that if something is wrong with his card he needs to call. Her tone was EXTREMELY negative. After she unlocked my card before I could get my next question out she had hung up. I hate that transactions do not post or come out of the available balance. I have racked up overdraft after overdraft because the money isn’t coming out until days later. I will not be using this account anymore
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December 2022 by Teddy Kim
Very kind and cares
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August 2022 by Elizabeth Wilson
Excellent service! Bernadette Weekes is the most kind, helpful, wonderful person. She takes her time to explain all the details in a way you can understand and she goes above and beyond to get you settled. I was referred to Bernadette by my mother for an auto refinance. Ms Weekes was very diligent and expedited my paperwork and getting me a very low interest rate. A few months later we went to Bernadette for my brother's first auto loan, he was approved and she was able to complete the whole process in a matter of days. My brother is now in a new Toyota Corolla and he loves it. Finally when my husband was stranded on the side of the road (on his first day of his new sales job) I reached out to Bernadette again to see if she could help him get a loan for a new car. we started the process on Friday and by Tuesday ( 4 days!) she had completed the whole process. We got the paperwork done, we were approved for the loan and my husband was able to drive off in his new ride Tuesday evening. We are beyond grateful for all her hard work and diligence. She goes above and beyond for all of her clients. What a wonderful person to do business with! Thank you Bernadette Weekes, my whole family adores you!
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July 2022 by christopher meyer
Been banking there since 2003. Three cars loans and two lines of credit later I still love this CU and always a pleasure when I go in or bank online
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June 2022 by Julie Brown
Was treated poorly and excelled federal credit Union after bringing my friend who was a federal employee for over 25 years. They totally humiliated and embarrassed me. I would never use them a.
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April 2020 by Herbert Barden
Want to maximize your monthly interest? Join the Excel Federal Credit Union. Check it out! You have nothing to lose but, you have much to gain. Try it! Oh! Check out the service offerings as well!
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November 2019 by Kyle R.
BEYOND FRUSTRATING EXPERIENCE!!!! My incredible credit union (NBCFCU) just recently merged with Excel, and i've had nothing but problems with trying to first create an online account, and then once the account was created, being able to login to pay my bills with excel !!!!! I can't login to the account created.... and can't reset my password because my account that i set up doesn't exist according to online error messages. NO SUPPORT OUTSIDE BUSINESS HOURS!!! NO ONLINE CHAT TO HELP!!! RUN AWAY FROM THIS CREDIT UNION!!! AS FAST AS YOU CAN!!!
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September 2019 by Kenny Morgan
Awesome customer service and the same faces have been greeting me with a smile for the last 10 years. Wish their bill pay system was better, but their rates and customer service are better than any other bank I’ve dealt with.
