EZ Prints is a business that offers photo printing and photo book services, with a focus on quality and customer satisfaction. Customers appreciate the good quality of the prints and photo books, especially for panoramic photos and special projects like Disney trip albums. The company takes pride in customer service, often resolving issues promptly. For example, some customers received help with shipping problems or order concerns, and EZ Prints has been willing to refund shipping charges or reprint orders when needed. One customer highlighted a positive experience with a quick response and quality products, noting that EZ Prints truly cares about customer satisfaction. However, there have been concerns about shipping costs and delays. Some customers found the shipping fees to be very high, with one describing a $55 charge for a small order as "criminal." Others experienced slow processing times and delays in delivery, although some received their orders within a week despite initial worries. Customer service responses have been mixed; some described interactions as rude or unhelpful, while others praised the company's willingness to fix problems and provide refunds. Overall, EZ Prints is known for good product quality and responsive customer service, particularly in resolving issues, but potential buyers should be mindful of shipping costs and delivery times.
