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February 2024 by Keith Halstead
Quit asking stupid questions and do your damn job!
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February 2024 by Josh Echo
I am happy with this team. They are reliable and prompt, getting the job done the first time.
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February 2024 by Sharad Patel
Front desk person was very rude and condecending. He lied about my car needing to get synthetic oil changes only. He also was very rude and abrupt with me and my questions. I got my alignment done and will need to take it back because the while is off centered now and the car still veers right. Very disappointed with this location.
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February 2024 by Fadi Alsayar
The only problem was that I went on SundayThe website said they open 7I have appointment at 8I went 7:30 and found Nobody there, they open at 8I waited until 8:45 until the worker come and start on my carSo one hour and 15 min waiting before they start Then the waiting time was good after they start. The Lady who work there was so nice.
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February 2024 by Darrell Taylor
Excellent friendly service from Mikala and Christian.
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January 2024 by Srt J.
Horrible Service, Made an appointment only to be turned away when I arrived. Go to any other shop if you want to be taken seriously.
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December 2023 by Miles Rich
We use this Firestone, the one on Pleasant Hill, and one in Bradenton, FL for most of our service needs. The life time balance and alignment services are terrific.
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November 2023 by Lena Holliday
All the years I've been using this location today was a disappointment. The unprofessionallism of it. If you have a weekend worker who was out on yesterday no call no show or whatever, wouldn't it have made since to contact the manager for the next day to let them know about the situation? Unfortunately no one did! Which means I woke up early for nothing. The store didn't open on time nor did they have any technicians. Smh A simple email could have saved my time and gas! Communication is the key to running a good business! Firestone y'all dropped the ball with this!
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October 2023 by Telly
Staff was professional, knowledgeable & efficient.Store kept clean.Would definitely go back
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August 2023 by Lu P.
I wish there we're negative stars for this review!! I made an appointment they said they had my tire, they didn't, they didn't call and let me know they didn't have the tire, they told me they did call and my iPhone caller ID wasn't working! Then when I demanded my old tire and rim back they refused and said I had to wait until they could get the tire in, regardless of my needs! I went somewhere else and got my new tire in 20 minutes!! Avoid this place at all cost
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August 2023 by Linda Miles
Everyone was absolutely professional and very accommodating. Definitely recommend for any and all car services.
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August 2023 by David Searles
August 1, 2023 8 AM. Amazing staff. Honesty, integrity and service are amazing. This store will have my business and support for as long as I own a car.
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August 2023 by Naomi Nae Hall
After I brought two brand new tires from Walmart, I brought my vehicle here to do the wheel alignment because I had a warranty here from when I had my control arms put on in Delaware. The mechanic here that did my wheel alignment said he couldn’t do my wheel alignment correctly because I needed both front tie rods replaced. So when I left, my steering wheel was stuck going toward the right and my steering was bad. It kept pulling toward the right. So when another mechanic came to do my tie rods, he said my tie rods were ok. It wasn’t why my steering kept pulling toward the right or left. He said the control arm nut or screw at the end kept coming loose. That’s why it kept pulling to either side while I was driving. When he tightened my control arm nut or screw my vehicle drove straight. Also, a month later my two new tires shredded to the point metal was showing. I tried to get them replaced but Walmart mechanic said they couldn’t replace them because there was no more tred on my tire. And the tred became that way because the mechanic here didn’t perform my wheel alignment correctly. The tie rods weren’t the issue for performing my wheel alignment correctly. It was the control arm and they Firestone could’ve tightened it. As of right now all four of my tires are shredded with no tred. So, I’m now stuck without a safe vehicle to drive to work, all because this mechanic didn’t want to do my wheel alignment correctly because he wanted me to get my tie rods replaced here. I don’t have a lot of money to just get my vehicle repaired especially if it’s not a emergency but this mechanic made me have a vehicle emergency now. I’m not coming to this particular Firestone because they don’t care about the safety of their customers. They only care about making money and ripping off females. No stars but google makes you put one star.
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August 2023 by Medrix Cephux
Disappointing, This place use to be good now bad and rude customer service outrageous prices and terrible work.
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July 2023 by Alejandro Guerra
Worst customer service ever. We got an alignment with brand-new tires. They did a bad alignment the first time. We had to go back for a second alignment, and after 3 months my NEW tires were absolutely in bad condition. I wished I can talk with the manager over there. But nobody was helpful to our problem.Please do not go to this store if you want a new alignment. They are NOT DOING a good job. Thanks for nothing.
