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December 2022 by Joel F.
Customer service has really gone down hill. If you want in person service, good luck. You'll have to camp out because there is very limited staffing. Management is blind or ignorant. If you want to call, good luck. You better have and unlimited plan on you phone for the wait time. Looking for another option.
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October 2020 by Tim G.
Sucks. Worst bank. It's like banking in the matrix. You pay them to take advantage of you and absolutely ignore you. This the bank that wants your money but does not want to serve the people attached to the money. Oh, yeah, but they have an 800 number. Try it.
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July 2018 by Chris B.
Terrible bank. at least a 30 minutes wait to do anything. Completely understaffed with incompetent people.
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July 2017 by Sheila F.
No way would I open an account at this bank. They could not even cash a check issued by their own bank!! Wow. Thats a little scary. Yesterday i went in to cash a check and they did not have enough money and said they would order it and come back the next day. I returned the next day and after a very long wait I was told there was problem with the check but the teller and the manager would wouldnt tell me what the problem was because if was confidential. Seriously? ? (Merrill Lynch check for gosh sakes) and confidential? ?? What the what?? They said I would need to open an account with it and I could cash the following day. What??? It was issued by Bank of America by a Merrill Lynch account! ! I went down the street to a Wells Fargo and they didnt flinch or freak out and they had money so that is where I will do my banking. Bad call Bank of America and Merrill Lynch beware. They going under? ? First time I've ever heard of a bank that couldnt cash its own checks.
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July 2015 by Nadira T.
Horrible service and very incompetent staff! They could not figure out how to do a simple deposit just because account was opened in a different state. I called customer service and they said that as long as you have your debit card with pin number they should be able to do a simple deposit. I have been with Bank of America since they were Nation's Bank and am seriously thinking of switching banks. Horribly stupid ever since I moved to this good for nothing place!
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August 2013 by Brian A.
While I don't typically see myself as a fan of the "big banks", I have to admit I've come around a bit with BOA. I can now do wires from my phone to anyone in the world, transfer amongst my accounts in minutes, and run payroll for my small business, and even make deposits. Talk about geeky cool! The challenge for any "big bank" is to leverage their size with all of the cool technology and pricing advantages while still acting as if they are a single location small bank. This location does it very well! This is my branch. From the Branch Manager Gail to Melissa in Customer Relations and all of the tellers - just a great team! They truly do a great job. Complaint: Parking can sometimes be a problem here as a result of the Farmer's Market. If it's Wednesday or Saturday AM, be prepared for some congestion!