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March 2024 by Willy P.
If I can help it, I will never go back to this place. I don't like writing reviews but. they had my car for more than a week to change an axle seal. They told me that it was going to be ready Wednesday, I called Wednesday now they're telling me that he's going to be ready Monday. When I call Monday in the morning to ask what time he's going to be ready he tells me 3 PM I call at 3 PM and he says that they're working on is going to be ready in an hour. When I called in an hour, he tells me that they are waiting for the axle seal. At that point, I couldn't hold it, and I went off on them.
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February 2024 by Daniel Verhoef
Set up an appointment for 4:00 PM. Two and a half hours later my car is still not even pulled in the building. Took it back home. Will look for another place to get the work done. Wasted time.
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February 2024 by Babacar Niang
Front guys just lied to my face about voucher . . Went down discount tires did have any issues
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February 2024 by Sam Williams
Took my car here because it was ideling weird at times. Told them I think the ignition coils may need to be replaced. Took it on a Thursday. Didn't get a call yet so called the next Tuesday to follow up and was told my "CVT" transmission was bad??? Asked for a price and waited but no return call, called the following Thursday and was told my new "CVT" transmission was $10,000 and the labor was $4000 so $14,000 (yes three zeros). I picked it up and took it to another shop. Transmission is fine and my car does NOT even have a "CVT" transmission. It was.... wait for it...ignition coils! Price around $500 for a tuneup and other items. So yeah don't trust this place AT ALL. FOURTEEN TOUSAND DOLLARS on a new transmission for a car that is 9 years old with 110,000 miles on it and no transmission issues. What a joke!
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February 2024 by Maggie Bickes
Not only did we book an appointment a week ahead of time, we also pre-paid for the service to get tires put on our vehicle. We also had the tires shipped and waiting at the shop. We were told we had a 10 o’clock appointment, we arrived at 10 o’clock and there was 12 people in the waiting room. We were then told it was going to take four hours to have the tires put on our vehicle. After being told it would take two hours maximum when making the appointment. Horrible service, and I will never use Pep Boys again . Very misleading.
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February 2024 by Ryan Harrison
This place is a joke. I was told on the phone it would take 2 hours to have tires put on as I was going to be waiting for the car. I get to the location and then the guy tells me it's going to be 4 hours. That my appointment didn't mean anything. It's just a "guarantee" to be seen. I don't have 4 hours to sit and wait on my car. People have things to do. I will NEVER return to this place. Pep Boys used to be a well run company. Now it's a complete and utter joke.
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January 2024 by Ashley Wilhelm
Kelvin is the real MVP!! It’s Christmas Eve, they’re open and he patched my tire, all with a smile on his face! Thanks so much to him and the one other staff member there today!
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January 2024 by April
Twice now I've scheduled online a week ahead of time for an oil change. Both times I needed a light bulb replaced (once a headlight, next a brake light), which I mentioned online AND when dropping off my car. Both times they waited until completing the oil changing process before ordering a bulb for delivery, causing me to wait even longer for them to finish. In fact, during my most recent visit, I waited in the lobby. I received a text saying my car was ready. When I went to the desk, I was informed that they were waiting for a bulb to be delivered. "Should be here in about 15 minutes." Wouldn't it be a better use of my time (and theirs, really) to see if a part needs to be ordered at the beginning of the service and order it then? I do appreciate their thorough service, but do NOT appreciate their speed (or lack of). In the inspection report, I was told my wipers needed replacement. They are less than a month old, so I don't understand that! All in all, I like Pep Boys. They rotate your tires with every oil change. That's what keeps me coming back to them.
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December 2023 by A W
I paid almost $1400 in September for a thermostat, hoses and fluid replacements just to have the same hose leaking issue in December. Back in August I requested to have all old hoses replaced because none had been changed since purchasing the vehicle in 2015 and wanted to avoid this issue again in the near future. They admitted to “not knowing my vehicle had 6 hoses instead of 4” so I’m assuming only 4 hoses were replaced in August. How they missed replacing the main hose is beyond me. This was a very unprofessional oversight and granted we all make human errors it was VERY inconvenient to have my car in the shop for 4 days AGAIN. I was truly angered by being charged for all the same services again when this was agin an oversight on their part! After speaking with the manager the employee was able to reduce some of the fees which I truly appreciated.
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December 2023 by Fontina Stricklin
Overall service was good. Took a while due to they computer system not showing my appointment. I arrived at 8am per my appointment and did not leave until close to 12 noon. That was the unpleasant part.
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October 2023 by Dwayne Garrett
Allen provided great customer service. He went above and beyond to make sure both of my cars were service in a timely manner. Thank you Allen for all of your hard work.
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October 2023 by G. O. ASHLEY
I visited Pep Boy in PTC for the first time on 05 Oct to see if they could repair my ABS Brake Light & get the parts, which I had been unsuccessful visiting a couple other Automotive Repair Shops in the local area. I spoke with Allen a young man very courteous, professional, and knowledgeable in automotive. He not only assured me his staff could do the work and he could get the parts, he went a step further and promised my vehicle would be ready prior to COB. When I returned some hrs later he held up his end of the agreement 100 percent and I was pleased with the final cost as well. I highly recommend Pep Boys here in PTC, kudos to the entire team. Job well done.G.O.
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September 2023 by Martha Stewart
My husband booked an appointment online for an oil change for 10am. When I got to Pep Boys, Kelven said we were in the system, but not on the page that he prints out every day from corporate. He said he doesn’t know why they don’t add the online reservations to his regular reservations so that he can make sure the customer can get waited on at the time they requested. It’s now 12:15 and I am still waiting for them to finish a simple oil change. They did the same thing when we came to get tires. They took forever! I will never go back to this location again. They were totally incompetent. They never even apologized for making me wait almost two and a half hours for an oil change when I had a reservation for 10am.
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August 2023 by Ww Ww
Terrible customer service. Had an appointment @12pm. I dropped it off at 11:45 and when the rep finally got off of his phone with a personal call, told me it would be 2 hours. Called back at 3 and was told it would be done by 4. When I went to pick up, I was told it'd be at least another hour. Not sure why they take appointments. Lost money on a job I had lined up @ 3pm because they are too slow. Will definitely never come to this location again. Discount Tire from now on! One star is too high of a rating!
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July 2023 by anonymous
Will not return to any location of this company. I ask for a oil change and tire rotation. They took about two hours and add something I didn’t need for my car. They didn’t rotate my tire neither. Horrible company/worker. Y’all have lost a loyal customer
