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“I like coming back to this location even though I live in Stone Mountain. This last visit I had was just as pleasant as always. Yolanda was very patient with me choosing a new phone and making sure it was connected. What I really appreciated was her thoughtfulness making sure my son and I were accommodated as my son has autism. Employees like Yolanda, are the reason I keep coming back to this location. Thank you Yolanda! :D”
“Connor is a GENIUS!!! He spent time and was diligent at solving the issue. Verizon is soooo fortunate to have this delightful individual on staff!!! He’s a WINNER!!!&”
“Connor at Verizon provided the best customer service experience I’ve had in a long time. After visiting three Verizon stores and two Apple stores throughout the city and suburbs, he was the only representative who truly took the time to troubleshoot my issue and find the right solution. He was knowledgeable, patient, professional, and incredibly efficient.
Not only did he fix the problem quickly, but he also reviewed my account and helped lower my monthly bill — something no one else even attempted to do. It’s rare to find someone this honest, helpful, and skilled in wireless service and tech support.
If you need help with phone upgrades, billing issues, account support, or device troubleshooting, Connor is absolutely the person to see. Highly recommend this Verizon location because of him!”
“Miss Wanda is a great customer service person she got me a great deal and I am so grateful to spend over 2 hours working on my phone getting me a new phone I'm disabled and I'm she's so so loving and caring to customers thank you Wanda God bless you you're good at your job”
“I want to tell you my experience today with Verizon was fantastic. Juice was beyond wonderful. She is kind knowledgeable excellent at her job. I gave her a 100% Credit for being Beyond Above and Beyond. Thank you juice thank you very much for everything you did for me.”
“I'd like to address these comments about Chynna to the owner. Concerning the negative reviews, I've been a customer of Sprint and now Tmobile for more than 15 years and I've been to this store multiple times with issues. I've always been taken care of by the staff. I can't remember the young ladys name(she'll know who she is) that fixed a recurring billing of $20 dollars that for years sprint and tmobile could not remove from my bill, she fixed it in 5 minutes.
Today at my office AT&T came by to check our fiber internet. I was offered a great deal on a business cell plan that would save $80 a month and pay off the $600+ balance on my phone. Like everyone i'm trying to cut costs so I decided to take it, without any fault to Tmobile. AT&T ported my number but was unable to activate service because my phone was locked, i owed money on it. The manager was fixing to leave my office and I noticed I had no service(because the my service was closed at Tmobile). He was unable to fix the problem with AT&T customer service so I came to the Tmobile store.
I explained to Chynna what was going on and even though I was probably a difficult customer to deal with, she remained patient and absolutely professional while we spent a considerable amount of time dealing with the trainwreck customer service at AT&T, who were unable to solve the problem and port my number back to Tmobile. My phone is heavily used in our courier business to communicate with our accounts, obviously this was a major issue for me. Chynna went well beyond what she needed to do to help me all the while she still greeted every customer that walked in while we sat at the table dealing with customer service at AT&T. I also made the situation more difficult because I don't have my password to the original email that I set the account up with Sprint more than a decade ago. Long story short Chynna came up with a solution by speaking extensively with Tmobile customer service whom eventually were able to get me another line on my account and get my phone working. I truly appreciate how Chynna patiently supported me for at least 90 minutes while we slowly came to the temporary solution. I'm still trying to get my number back from AT&T and will remain with Tmobile and try to find a more cost effective cell plan for my needs.
Chynna would have been well within her lane to tell me that there was nothing else she could do(which would have been correct because this was not a Tmobile problem) but she didn't give up and she solved my problem. Thank you Chynna.”
“My experience at the T-Mobile store was fantastic. The expert assistanting me was very kind,caring, and knowledgeable as he assisted me with my defected phone. Mahthir S. didn't rush me nor was he mad in assisting me . He help me set up my new phone. His customer service was top tier. I'm very happy.keep up the great work Ms Dorine Perry”
“I came for a screen protector replacement with Mobile expert T.C , Service was fast and easy. She was very humble! I am definitely coming with T.C to finishing upgrading my phone with her in the next coming days! I even got a screen cleaner on my way out! ? go see T.C for any update or Promotions/screen protectors she’ll take care of you!”
“Had a great experience at this location! Rina was extremely helpful and patient the entire process. She made everything easy to understand, answered all my questions, and provided great customer service. The store was clean, organized, and the atmosphere was very welcoming!”
“Seohyeon is the best rep!! Give her a raise!!
I came in with a locked phone problem and she spent HOURS trying every single solution, calling anyone possible. If you're looking to get a phone from someone who cares, come see her!”
“Liz is truly a gem. She was knowledgeable, patient, and made the entire process easy and stress-free. She took the time to answer all my questions and made sure I left satisfied. Excellent customer service. T-Mobile is lucky to have her!”
“Excellent service, they helped me with everything and provided me with solutions. The staff is very friendly, the one who helped me was Alvaro, he was very attentive and kind.”
“I need to move from SIM to eSIM and don't have my PIN, so can't do that online myself. Tried the midtown store (which is walking distance) and the experience was terrible.... people there are clueless and I thought they don't know how to smile...
So came all the way out to this store, which has a much higher rating. They were a little busy, but Carlos was very helpful, he knows what to do after I told him my situation, and the whole process is done in no time. Please somebody give him an award or something...
You really need the contrast to see the value of good services.”
“This store always gets what i need, and Tyriq is such an attentive employee here. I recommend him if yoi ever need to add any lines, or for even a quick tech question! Thanks tmobile”
“Worked with Henry Mentoe at store 2096 a little after 10 am this morning. I actually called his store because I was sitting outside the T-Mobile store in Alpharetta at 10:05 this morning and it never opened. I called the nearest T-Mobile and spoke with Henry on the phone about what I wanted to do- it was complicated and had to do with my mom‘s account, on which I’m an authorized user. Henry was reassuring and kind and helpful-all of the things that you hope for (and don’t always get ) when it comes to customer service. I would highly recommend this store and working with Henry.”
“Had a great experience at the T-Mobile store in Dunwoody, GA. Marc T. was awesome—super friendly, knowledgeable, and easy to talk to. He broke everything down in a way that actually made sense and never made me feel rushed or pressured. You can tell he really cares about helping people and knows his stuff.
He made the whole experience smooth and enjoyable. Highly recommend!”
“5 Star Customer Service! My husband and I could not have imagined how easy it was to convert from ATT to T-Mobile. We should have done it sooner! The Manager walked us through every step helping us convert our 2 phones lines and set up our wireless internet. We cannot thank her enough for her support and patience.”
“I went to get accessories for my phone & Blanca gave me the best service ! I would recommend this store to anyone who's looking for a phone or even just accessories ??”
“Gisselle was extremely helpful, i came in for just a tablet, ended up leaving with a new iPhone 17 (i had an iPhone 12 ) and 2 new tablets after she informed me about the discounts i qualified for. She made me feel welcome, and gave me the full breakdown of my savings ! I strongly recommend this staff and location!”
“Sierra and Astrid were amazing! They were patient and kind. They left us feeling at ease and satisfied. We left Verizon because of their unsatisfactory. We joined T-Mobile because of these two young ladies and their exceptional work.”
“Give a shoutout!!!!! to everyone in the Tucker T-mobile store you all know who you are☺️ you guys were awesome.!!!!!!!! you guys helped me you were attentive. you were patient even though there was a lot of things going on for that day keep giving Good Customer Service and you guys deserve four stars to all of you. ?????????”
“I had a great experience with the customer service team — they were friendly, helpful, and made sure all my questions were answered. I'm very satisfied with the service I received and would definitely recommend it to others!”
“⭐️⭐️⭐️⭐️⭐️
Leo at the T-Mobile in Suwanee, Georgia is absolutely fantastic. He appeared to be the only one working, yet he was incredibly attentive and on top of everything. He acknowledged customers the moment they walked in and handled multiple people efficiently without ever making anyone feel rushed.
What really stood out was how he anticipated my needs and immediately offered clear, practical solutions—no hesitation, no upselling fluff, just great service. The experience was smooth, professional, and genuinely pleasant.
If you’re visiting the Suwanee T-Mobile, I highly recommend asking for Leo. And yes… he has awesome curls too ?”
“⭐️⭐️⭐️⭐️⭐️
I don’t usually leave reviews, but this Boost Mobile store on Buford Hwy truly deserves it. Most phone stores I’ve dealt with in the past have been rude, rushed, and careless, but this location stands head and shoulders above the rest.
The staff here are professional, knowledgeable, and genuinely welcoming. They even patiently waited while I took a long time getting my bank info together—never once making me feel rushed or like a burden. On top of that, they kept things light with humor, which made the whole process surprisingly pleasant.
When I came back later to make my purchase, he even acknowledged me right away. That level of attention and respect is rare these days, and I was honestly impressed given the customer service climate today.
They also went above and beyond by sharing quality tips on using and caring for my phone—something you rarely get anywhere else. The difference in service here compared to other stores is night and day. Honestly, I don’t see myself going anywhere else for my phone needs again.
If you’ve had bad experiences at other locations like I have, do yourself a favor and come here—you’ll see the difference immediately.”
“Clean and well stocked. Very helpful. They helped an older feller with his phone. Old timer thought he needed a phone but they helped him reset the device and good as new”
“Nore was so helpful, I came in on my lunch break in need of a phone. She was happy to help me. She knew exactly what I wanted and made the process calm and swift. Thank you so much !!! ⭐️⭐️⭐️⭐️⭐️”
“I came in to get a phone connected and it took a little long to get it connected but Grethel was patient, kind and funny she made me feel like we have been friends for years and kept me company while we waited for the process.”
“Anthony was extremely patient and helpful in getting me an upgrade for a phone that could not hold a charge, had sim lock on, and had a super glued shut sim tray.
I made it very difficult for him but he still got the job done perfectly, quickly, and with so much patience. Easily 5/5 all day”
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“Cesar patiently assisted me (for over 2 hours) with troubleshooting/setting up my third party hotspot device. He was also able to effortlessly transition my carrier service over to Verizon.
It was an absolute pleasure doing business at this location, and for any Blackvue CM100GLTE users out there, the APN is “vzwinternet” (no username/passwords needed).”