“Wife and I have been with Verizon phones for over 20 years from Florida to Rome, Georgia. Their store in Rome has some awesome guys working there. Thank you Casey for all your help”
“Great team, Bernard worked on a problem I had with a phone sold by authorized dealer who messed up my account and he went way above and beyond to resolve my problem! He was awesome.”
“Kierstyn is phenomenal! Helpful, professional, and polite. No question was too crazy, she walked my non technical mother all her concerns. Classic old school customer service!”
“⭐️⭐️⭐️⭐️⭐️ Absolutely STELLAR service from Desiree at T-Mobile
I came in extremely stressed because my phone is my lifeline for work, family, directions, and emergencies. Desiree immediately recognized the urgency and emotional weight of the situation.
She demonstrated exceptional empathy and active listening, never rushing or dismissing my concerns. I felt genuinely cared for, not treated like “just another customer.”
Desiree showed outstanding product knowledge and communication skills, explaining everything clearly and thoroughly. She stayed engaged until the issue was fully resolved and I felt confident and supported.
This was a complete resolution with zero friction, delivered with patience, professionalism, and humanity. In a world where this level of care feels rare, Desiree truly stands out.
If you visit this location, ask for Desiree. She was such a blessing to me. She is phenomenal!!???”