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“Jessie was wonderful. Very kind and knowledgeable. Diagnosed my fitness watch and gave me a quote and suggestions on how to go forward with repair or replacement. Excellent service.”
“The whole team here deserves a raise. They are quick thinkers and masterclass customer service reps. With the issue I came in with, they could have easily shrugged and said not their problem, but the whole team hopped on it and got it fixed. Dream team right here. T-Mobile better done everything in their power to keep this team because they would be giving up on some future leaders. 1000/10.”
“Wife and I have been with Verizon phones for over 20 years from Florida to Rome, Georgia. Their store in Rome has some awesome guys working there. Thank you Casey for all your help”
“Kristie took care of all my needs from the start. She greeted me with a warm welcome, showed me my best options for an upgrade since my phone was having issues. Highly recommend going to Cricket im West Rome and ask for Kristie”
“I've had my new gateway internet box over 2 months and I've had lot of trouble. When connection gets knocked off lost customer service keeps me on phone many times already over a hour and they run me in circles with typing in passwords repeatedly with no success in reconnecting. Much time spent talking with customer service agents that don't seem knowledgeable and caring. Many agents from phillapines hard to understand them and many times they put me on hold and never return to phone. Between metro PCs and T mobile they both are clearly disfunctional as they pass me back and forth to each other like game of hot potato. Need a refund of payments until they get themselves ironed out and become a more positive team working with customers in a way that makes sense . This is crazy”
10AM - 7PM
120 Hicks Drive Southeast, Rome
Mobile Phones
“Gaby at Cricket was amazing! She helped me set up my new phone and transfer all my information smoothly. She was very patient, knowledgeable, and made the whole process stress-free.”
“We're very satisfied with the coverage, and the customer service is great. Alzie was very helpful in getting our new phones set up, and upgrading our plan! Will definitely come back for our future phones.”
“I will never use another phone service in my life you can't beat the prices you pay for service and not only do they have the best prices but also the best service”
10AM - 8PM
805 Broad Street, Rome
Mobile Phones
“Super happy with the customer service! My daughter had issues with her phone and the store manager and an assistant went above and beyond to fix it! Truly impressed! Thank you!”
“It's hit or miss here sometimes it's a good visit then other times it can be horrible depending on who is working that day the last time I was there they rocked so let's hope my next visit is going to be good.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Stephanie is the best. Had 2 phone's get new batteries. Done within 2 hour , explained the process ahead of repair completely.. I definitely recommed any cell phone repairs to be done there!”