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March 2024 by Russell Meek
Making a deposit.
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November 2023 by Tessy Langston
I am not sure what has happened with the customer service at this branch. The employees lack general knowledge of simple banking questions regarding my account. You would think the people who are managing my money would know my account as good as I do. Maddy and Sam were always great and very knowledgeable when I would come in. If they didn’t know an answer they would atleast try to find one. I wish these two ladies were still at the second avenue location. They are definitely missed and the branch is lacking and struggling without them. I have been a customer for 20 years and have never questioned the bank I have chose until now. Lots of changes with bad results.
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July 2023 by Suzan Meeks
Enjoyed watching the fireworks show from the roof!
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September 2022 by Destination Adventure Outdoors
For top 10 bank their system is years behind. Heading to Regions
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August 2022 by Richard Fuquea
Calvin was very informative.
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July 2022 by Christian Hall
Horrible customer service, my account had been jacked, all my money gone and I was frustrated about it, the rude lady there at the time threatened to call police
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April 2022 by Ruth Dominguez
They are so rude I wish I can change this bank so easy but All my auto payments go through this Bank. I had Suntrus over 20years now I don’t know what to do????.
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April 2022 by Pete Penny
We have had good service from the individuals who notarize documents, etc. No issues there. However, the tellers are both understaffed and slow. I drove into the drive-thru at 1:23 on 4/6/22 with two vehicles in front of me, one in each lane. After five minutes and no movement I chose to use the office to cash a check. There were two tellers, one handling the drive-thru and the other with a customer. The teller with the customer was painfully slow; absolutely no sense of urgency. The drive-thru teller then came over and helped two customers in front of me. After doing so he went back to processing drive-thru customers. In the meantime the other teller was still processing the customer's transaction. The drive-thru teller then came back to me and cashed my check. All told I was at the bank for over 20 minutes to cash a check. Pitiful.
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March 2022 by jerry baswell
My experience has been poor. The customer service does not exist. Not happy with Truist and missing Suntrust!
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October 2021 by Charlie Ford (FordsResidential)
Terrible experience. Presented a $65 check written on their institution and because I do not have an account there they wanted two forms of id and a $7 fee.
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April 2021 by Charlie Ford
Terrible experience. Presented a $65 check written on their institution and because I do not have an account there they wanted two forms of id and a $7 fee.
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February 2021 by Marylyn
Have bank with over 40 years nothing has gone wrong.
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June 2020 by Mary Dee Boylan
Even though we had an appointment in the lobby area, we had to conduct it outside in the parking lot. My mom is 86 yrs old, she was extremely hot. They would not let her use the restroom after driving from Calhoun, GA.
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November 2017 by Dustin Bailey
The Northwest Georgia Boy Scout Council office is located in the annex here, and has been for years. Thank you, SunTrust, for supporting a good cause!
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October 2017 by Rj B.
I needed money, they had money so it worked out well. It's a bank. That's what they do. I made a simple transaction so there really isn't much to review here. Move on along now. Ya hear?
