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December 2023 by Mrs. J.
I recently had an extremely unsatisfactory experience at the Pak Mail store, and I feel compelled to share my disappointment. The customer service I received was well below expectations, and coupled with exorbitant pricing, it left me thoroughly dissatisfied.The staff at the store seemed disinterested and unhelpful. I encountered a lack of professionalism and courtesy that made my visit unpleasant. Customer service is a crucial aspect of any business, and it was sorely lacking at this particular Pak Mail location.Moreover, I was shocked to find that the cost of stamps at this store was double that of other establishments in the area. It is disheartening to see such a significant price discrepancy for a basic and essential service. This pricing strategy reflects poorly on the store's commitment to fair and reasonable business practices.I had hoped for a seamless and reasonably priced experience at Pak Mail, but unfortunately, my visit left me with a negative impression. I hope that the management takes these concerns seriously and considers improvements to both customer service and pricing.
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November 2023 by Vermella Sangster
Great service! I had to move, and I was stressed. I needed a U-Haul and many other things. I had a great experience with the owner. Thank you for all of your help Joshua.
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November 2023 by Kiera Presley
Customer service here was great! Josh and Kimberly were amazing. They provided everything I needed to help ship a package. Quick transaction and very helpful!
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November 2023 by Ming Sun
The best services. Always try to help. One staff even opening the door for me to let my package indoor during their close hours.
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November 2023 by Jacob Higbee
Joshua was amazing! Super nice, very friendly, and very helpful. Rented a uhaul and he was extremely accommodating helping out with my rental!
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November 2023 by Marquise Mayfield
I came to get a U-Haul truck and they were so helpful with my adjustments that I had to make with my rental. Gave me EXCELLENT CUSTOMER SERVICE!!!
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November 2023 by Hope Nguyen
You guys are pieces of dirt. You never grab your keys for the uhauls, you don't Confirm anything. You don't pickup the phone. None of the reservation I have made with you have been honored and when you do you don't even process the mobile pick up for after hours.
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October 2023 by Willie J.
Had a great experience in here booking a U-Haul and was able to send off a package at the same time! Would highly recommend anyone to come here! Excellent customer service!
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August 2023 by Thomas C.
The guy working U-Haul was incredibly rude today. Zero customer service. Had to call U-Haul and get my reservation changed to a different location because he would not give me keys even though it had been in the system for 2 weeks.I have never experienced such bad customer service.
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July 2023 by M Harris
Absolutely awful. I have been in there 6 or 7 times over the years. Everytime its a very sad person at the counter that is rude even if your extra nice. Today he charged me extra for a bigger dolly even though I ordered the regular. He said they were out but it was one sitting right in front of me. It's a scam they always pull. Then even though he looked 45 years older than me he mumbled under his breath that I had a hard life. THIS PLACE DOES NOT DESERVE OUR BUSINESS. Let them close please
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April 2023 by Kelsey E
Selected a contactless pick up for a uhaul at this location and there were no keys in the lockbox. Went we went inside we had to wait behind a long line putting us incredibly behind the initial pick up time. I would not recommend anyone using this location for uhaul rental. They are not timely and misplace keys.
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April 2023 by Petar Stoev
Made a contactless U-Haul contract with an appliance dolly two weeks in advance, day off came early and found the key was not in the assigned box. Went inside the store and was told to wait in line. After twenty minutes he gave me the key that was already on his desk, when asked why it wasn’t in the lockbox he said it was but he took it out. Then I go and find the dolly is not in truck. Employee tells me they are out of dollys. Terrible service, very frustrating and absolutely no understanding from the employee. I was told to calm down and he acted like it was my fault. Zero stars would never ever go back.
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April 2023 by Vernon Holman
Hey,Great customer service and friendly environment. I was helped by the older gentleman, I believe he said his name was Andrew. I've used this location twice and had no issues. It will be the one I go to for all my U-Haul needs now.
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March 2023 by Mark Thomson
Latrice was juggling multiple customers and delivery people and made everyone feel special. Great bubbly attitude and smile. Uhaul truck was great. Will come here for future rentals.
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December 2022 by Austin H.
An overall bad experience. 1) I reserved a moving van 2 weeks in advance but when I showed up, it was relayed to me that I was never assigned a vehicle. Luckily, someone returned one last minute which they handed over to me but it still delayed me 40min which caused my movers to have to move on before finishing unloading my boxes. 2) I was charged SafeMove insurance when I never opted in for it. 3) I was only given half of the furniture pads that I had purchased. 4) When I called customer service to get a refund, I spoke with a very rude woman named Denise who didn't issue my dispute correctly and ultimately hung up on me. It wasn't until I left a review on her was I issued a $50 refund for the entire inconvenience. Pros: 1) The man at front desk was nice.