Public Storage in Sandy Springs offers convenient storage options with a focus on customer service and accessibility. Customers can reserve storage units online for free, with no commitment, and opt for the eRental process to skip the counter and access their units directly when moving in. The facility provides both climate-controlled indoor units and outdoor units, emphasizing the importance of choosing the right type to protect stored belongings from weather and environmental factors. Many customers have had positive experiences, praising helpful staff members who walk them through rental processes and assist with questions. For example, one customer appreciated the clear guidance from a staff member named David, while another commended Debra for her excellent help at the kiosk, especially when online systems were not functioning properly. Overall, the site’s website is described as efficient, allowing for handling rental needs online. However, some reviews mention issues such as unexpected price increases and billing concerns, with one customer feeling trapped due to rising fees after initial quotes. Others highlight problems with the kiosk not working during moves and delays in receiving gate access codes, which caused minor inconveniences. Despite these concerns, many customers find the facility reliable for both personal and business storage needs, appreciating the neighborhood location and the consistent availability of helpful staff.
Very clean property. Setup was easy. I was surprised by the virtual counter representative. I was unhappy there was NOT any dolly/cart. My unit was far down the hall. It was hot!
January 2024
Low key Scammers ? will quote you an affordable price to get you In & then they’ll start increasing every two months. Should’ve taken heed to the warnings, now I’m stuck. My sentimental/personal belongings are in storage…& now I owe them $300 for a 5x5 unit smfh
December 2023
Wonderful Peeps....Will always refer people to Public Storage!MB
