Barnes & Noble is a large and organized store with a fun atmosphere that is always busy and feels good to visit. It offers a very large selection and a plethora of books and products to explore, with a variety of options. The store layout is generally wonderful and cozy, and the location provides easy access to the mall. A spacious Starbucks cafe inside is a welcome addition to the experience, offering coffee and seats, though it is often busy as well. However, some aspects are inconsistent. While some staff are noted as helpful, kind, and courteous, others can be difficult to find for assistance, and on rare occasions, attitudes have made customers feel unwelcome. The store's organization can also be frustrating when items like sales and clearance books are spread throughout instead of in one place, and periodic rearrangements of merchandise can make things hard to find. A specific complaint across many locations is the condition of the bathrooms, which are frequently described as atrocious, filthy, and horrifying, often ruining the otherwise cozy mood. Additionally, some customers wish for a larger selection in specific sections, such as the Black American authors section, which feels too small. Despite these flaws, it remains a beloved place where people adore spending several hours browsing, reading, and enjoying the overall experience.
