Driven Collision is a business that provides vehicle repair services, specializing in electric vehicles like Rivian and Tesla, and is an authorized dealer for Subaru. Customers report being very impressed and happy with the service overall. The quality of the repair work is consistently described as outstanding, stellar, and top-notch, with vehicles looking as good as new or brand new. The staff and team are noted for being very friendly, professional, honest, and diligent, providing a warm, world class welcome. Communication and transparency are highlighted as excellent, with stellar updates provided every step of the way, including weekly status emails. They also work seamlessly with insurance companies and provide education on processes like diminished value. The primary complaint from multiple reviewers is the length of time for repairs, often taking about two months, with some delays in parts or insurance steps. Some customers desired more accurate initial timelines or more proactive communication about delays. One customer also noted their electric vehicle was returned with a low battery charge. Despite these concerns, all reviewers express high satisfaction, would definitely recommend Driven Collision, and would use their services again.
Always an amazing experience working with driven collision. I’ve unfortunately have had two car accidents and they have done an outstanding job. My tesla model 3 looks brand new. Really recommend it. Very honest people.
November 2024
Excellent customer service! Prompt estimates, professional staff, superb communication and follow-up, and delivered repaired vehicle when they said they would! I highly recommend them!
November 2024
I had an awesome experience for the 2nd time with driven collision! When I picked up my tesla it was like a brand new car all over again. The details was done exceptionally well.
