Verizon's store in Smyrna offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. Many reviews highlight the exceptional in-store customer service, with staff members like Brett and Kevin praised for their kindness, patience, and ability to address customer needs effectively. Customers appreciate the helpful assistance when switching phones or resolving issues, especially during stressful situations, such as emergency trade-ins due to phone damage. Joy received particular commendation for her supportive attitude and expertise, ensuring a smooth experience for a customer in need. While some have faced challenges with online and phone customer service, the positive experiences in-store make visiting worthwhile. Customers also enjoy the convenience of online ordering with options for in-store pickup or delivery. Overall, Verizon is recognized for its dedicated team and commitment to customer satisfaction.
I visited to get my phone replaced and Keneddi was beyond helpful. They didn't have what I needed, and even though I wasn't spending $ that day, she spent extra time going into settings on her own phone to show me how to recover some things. A+++ customer service, really appreciated.
February 2025
I’ve had a terrible experience through the Verizon customer service on my own. I came into the store for help and they were all so nice and helpful.
Brett helped me out and got me taken care of. Thank you so much!!
December 2024
Came to switch my phone and number to my bestie so he can have a second line for his job and it went seamlessly. Good job Verizon team
