Lane Bryant is a popular destination for women seeking stylish and comfortable clothing, especially in larger sizes. Customers appreciate the well-fitting clothes, including dresses and pants, with some noting the availability of trendy items like satin platform heels, even though certain sizes may be limited. The store offers a good selection of bras, with many customers expressing satisfaction with the styles, quality, and helpful service from staff members like Ms. Christian and Ms. T, who make shoppers feel comfortable and confident, especially during fittings for first-time customers. The store often runs sales, such as deals on underwear, and has a rewards program that allows shoppers to earn points and savings, making shopping more rewarding. However, some customers have experienced challenges, such as difficulty with store accessibility. One shopper, who uses a walker, found the pull door hard to manage and felt there was a lack of assistance from staff during checkout. This situation left a negative impression, causing hesitation about returning. Despite this, overall customer service from employees like the manager and sales associates is highly praised when it comes to helping with selections and making the shopping experience pleasant. Lane Bryant remains a go-to store for many women who value style, variety, and positive service, even if prices are considered a bit high by some.
Kristen was extremely helpful and kind! I came in to get a wired bra and she greeted me warmly and helped me try on multiple different styles to find the perfect fit for me. She offered great guidance and service. It was a wonderful experience and birthday gift to myself😊 Can’t wait to pick up my other bras to say... read full comment
December 2025
Linda was a friendly salesperson and helpful in finding what I needed.
December 2025
Jill was awesome, she is kind, helpful and patient. I had a wonderful time shopping in the store even though I only came to pick up my online order. Great job Jill and Lane Bryant sales are the best.
