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July 2025 by Ayana Walker
Loved the experience when I came through the door. All smiles and ready to help. Also the vibe in the store was nice and calm. Will definitely be coming back soon for my mailing needs!
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June 2025 by Kameron Kierce
Kevin was super helpful with my order. Really quick on everything and very knowledgeable with a last minute company order and he's also super good with kids. I'll definitely do business here again!
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June 2025 by Lisa Daniel
UPDATE: THIS LOCATION STILL SUCKS!!! I went into the store to do an Amazon return only because they are the closest location. One of my Amazon returns they would not accept because I didn't have the Amazon bag it came in. The item was in the original box it came in, yet they still wanted me to purchase a box to send it back to Amazon. I refused to buy one, instead I went to the UPS Store I started going to after my previous incident (see below) at this location with the UPS label they printed incorrectly. THE OTHER STORE TOOK THE AMAZON RETURN WITH NO ISSUES!!!! Do yourself a favor, stop frequenting this location. They have horrible customer service and trying to make a buck off of selling you boxes that is unnecessary for an Amazon return. (Please don't bother responding to this post with one of your automated responses. I'm not interested in any of your excuses.)
INITIAL REVIEW: Unfortunately, I paid $75 for an item to be sent overnight to Seattle and because their barcode was not put correctly on their label, I paid for another one for my client to send out a package overnight, which cost me another $75. As instructed by the UPS location in Seattle Washington, I went back for a refund at this location, but the manager, Kevin, refused to issue me a refund, even though the label was not used. He said I should’ve gone back to him to get it printed again, but how was I supposed to know that when I was instructed by the Seattle, WA location to get a new one. I would never have gotten a new one if the Snellville location issued their label correctly.
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May 2025 by Cody Lloyd
DO NOT GO TO THIS STORE. Charged me four dollars to print a shipping label. When I asked why I couldn’t print it myself the man replied that it had to be a real label. It was not, just a sheet of paper I could have printed and taped onto the package myself. Awful employee.
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May 2025 by Yesha Patel
As I walked in through the door, the employee welcomed me in! I waited patiently in line as other customers were being helped. As I stepped up to the counter, the manager took care of me and was super friendly! The store was clean and neat. This was my 1st experience in the store and the 2nd time I came back the manager remembered me which was pretty nice(given the never ending foot traffic) highly recommend this store!
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May 2025 by hinal desai
Really nice location, very convenient, all staff member very frendly and the owner is very helpfull person.
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May 2025 by Dimple Shah
I recently visited The UPS Store and was thoroughly impressed by the exceptional customer service. The staff were not only friendly and professional but also went above and beyond to assist me with my shipping needs. They ensured my package was securely packed and provided me with tracking information promptly. The store was clean, well-organized, and equipped with all the necessary supplies. It's evident that the team takes pride in their work and values their customers. I highly recommend The UPS Store for anyone seeking reliable and efficient shipping services
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May 2025 by Sherrie Boyd
Always wil be my location, never had an issue
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April 2025 by Mario Estrella
I love coming to this store. I read instructions, follow instructions and everything goes smoothly. You have no idea how many people I see that come unprepared to do returns. Poor employees have to put up with them. They don't tape their boxes, or print our their label. If people weren't so dumb, everything would go smoothly. You tape all your stuff and have it ready to go and you're life would be more simpler. You print out the correct label and you'll be fine. People make sure your stuff is labeled and printed and you won't have any issues. It's a lot of disorganized people I see that complain a lot. Don't like it how things are, go to another ups store. This is the best Ups store. Also tape up your boxes. And remember, don't be cheap :)
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April 2025 by Sydian Brissett
Horrible experience! Worst customer service ever in my life. Arrogant, rude , unfocused, aloof, staff. Store owner unwilling to resolve customer issues. They don’t even deserve 1 star.
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April 2025 by Daphne
This store always exemplifies excellence when it comes to customer service.
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April 2025 by agkisakoo
Hate this store and I would really like to say other words but I won’t. They are crooks and horrible. I’ve been here twice and bad experiences both times.
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April 2025 by Jeanette Burrell
Customer service was not good. Questioning a customer “ how were they supposed to know the customer needing packaging done at 2:30pm.” No notices that they stop accepting packages 1/2 hour before closing. Just hostile experience. Will never return. The other ups on Scenic was much more accommodating.
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April 2025 by Iyabo Ajewole
Quick response by the staffs and fast shipping.
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March 2025 by simbad kadric
If you are sending time sensitive things don’t use this location or maybe even UPS.
Twice prior to this review have over night packages need delivered 4-5 days later.
Yesterday 7 packages were all mailed out for over night delivery, perishable goods, 1 out of 7 delivered.
So not only is this location over priced, charging for labels other locations don’t.
They also lose you packages.
