Wells Fargo Bank provides good customer service and aims to make the experience fast and easy. Customers report being very pleased with the service overall. Staff are described as nice, awesome, and amazing, with friendly greetings. While sometimes short on help or with new tellers causing slightly longer wait times, the team does their best. The bank handles financing, deposits, and opening accounts. Some note a recent positive change, calling it a different and impressive experience compared to past encounters.
Zamora Lancey greeted me nicely and had excellent customer service. She was patient and took care of everything I needed. I really recommend her to everyone.
March 2025
This branch is eliminating drive through service. Not a bright idea. As a resident of the Stone Mountain, Stonecrest and Lithonia area the decision to eliminate drive through service lack validity. I guess they will simply start opening new branches attached to shopping centers. Sad and unfortunate.
July 2024
I have been banking at Wells Fargo for years. I have my house financed through the bank. I am very pleased with the srrvice!
