HomeTrust Bank is highly praised for its excellent customer service and professional staff. Customers appreciate the personal touch, such as branch associates reaching out with the latest specials and diligently following up on issues. Staff members like Camille and Pam are recognized for their friendly, knowledgeable, and effective assistance, making processes like opening accounts or handling errors smooth and pleasant. The bank’s commitment to excellence is evident in the way staff go above and beyond to help clients, creating a positive banking experience. Overall, HomeTrust Bank is known for its caring, professional service and dedication to customer satisfaction.
We had to close our main accounts when we moved to another State. I have not found another bank that gives the same quality of customer service. A branch associate contacts me personally with the latest specials on my remaining CD. That small gesture is typical of their commitment to excellence.
December 2024
We met with Camille Clay and she assisted us in getting a CD. She is very professional, friendly, and knowledgeable. She was a pleasure to work with at HTB! Ann Richardson
December 2024
Camille worked hard to track me down for an error I had made that could have easily turned into a nightmare. She found me and together on the phone we easily diverted the issue. She diligently followed up the next day to let me know that all was well. Extremely effective and pleasant. She's a keeper! Thank you for your... read full comment
