Truist offers a positive banking experience, with customers frequently praising the friendly and helpful service provided by staff. Many reviews highlight the quick response times and courteous assistance from bankers, making customers feel valued and supported. One customer noted the exceptional service from a banker who resolved issues rapidly, while another emphasized the thorough help received during a complex account closure process. The team at Truist is described as professional and attentive, often going above and beyond to ensure customer satisfaction. However, there was a concern about cleanliness, particularly regarding the front entrance, which was noted to be dirty. Overall, Truist is recognized for its excellent customer service and commitment to helping clients with their banking needs.
We went in on a Saturday for a quick request with a banker and the service was amazing! We were greeted immediately, and waited less than 10 mins to speak to a banker, during which we were greeted 2 more times. The banker we worked with Pega, was also very sweet and helpful!
March 2024
I had an excellent customer experience at the bank's branch, all thanks to Felicia. She helped me resolve all my issues in an incredibly quick and courteous manner
March 2024
I had an excellent customer experience at the bank's branch, all thanks to Felicia. She helped me resolve all my issues in an incredibly quick and courteous manner
