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October 2023 by Kevon Watson
5 stars for this specific location. Everybody there is very friendly and ready to do bizness. They'll make sure you get what you need and you'll leave with a smile.
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August 2023 by BYRON A.
I had a 1 day rental. My reservation was for a Toyota Camry or similar…they put me in an older junky Mitsubishi Lancer. The car was rough, and should not have been in their fleet. The catalytic converter went bad/out while I was driving it and the entire car and myself included smelled horribly of rotten eggs! Which is the same smell as a catalytic converter gone bad. Again, this car had no business being in their fleet and they should not have rented it to a corporate account customer. The smell was so bad it gave me a bad headache for the rest of the day. The employee at the location did not even want to get in the car to check gas etc. I tried emailing and contacting the area manager and the person never responded. Terrible customer service at this location. I would NOT go to Budget locations on LAVISTA ROAD OR JIMMY CARTER BLVD- same management and the same poor customer service. Choose another Budget location or another rental car company altogether.
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July 2023 by Teresa Hodge
This was the worst place to go get a rental car OMG I'm so disappointed and mad and I'm going to tell everyone I know about the lavista location in tucker they are rude and unprofessional and the guy I talked to said my account was not real ........ I have 8 accounts dude ......... I'm customer and I want good service not rudeness.............??????
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June 2023 by Jason Smith
I had a great experience here recently renting through Costco Travel. All of the staff were so friendly when I called, picked up and dropped off the car. They didn’t try to sell me anything extra and the checkout was a breeze. Also, the car I got was IMMACULATE. I couldn’t believe how clean and nice it was. I will definitely come back here!
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March 2023 by Tyler P.
This place is ridiculous. My brother rented a truck for us to relocate from GA to TX and they rented him a truck that had a check engine light on. The truck also had a security threat the door didn't even shut!!! When we contacted the local store they advised they would NOT be giving us a new truck and to contact road side. The roadside mechanic did a "quick temporary fix" and stated that he's shocked they are even let this truck be rented because it should be out of service in this condition. We had to stop 4 times on the road to allow the truck time to reboot and accelerate at highway speeds because the truck kept stuttering. We had to keep an eye on the door constantly to ensure that the items remained in the truck. Overall just a horrible experience. We have been getting the run around for daysssss regarding any resolution or compensation. We have been told twice now to wait 24 hours for further escalation with no results. DO NOT USE THEM!!!
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March 2023 by Tito Celis
Credit is due where credit is due. Not a bad rental place from my experience renting here. I got the car on time, good economical car no issues, average/fair costumer service. My only complain is that the car smelled liked cigarettes.
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March 2023 by Kisha M.
All of the staff including the Quentin on the phone with Eleanor assisting Brandon was awesome. We were headed to Detroit only to run into a storm and they were very gracious and gave us grace. Thank you all at Tucker's Budget Rental. We are so grateful because we still have to move.
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March 2023 by Hector Celis
Credit is due where credit is due. Not a bad rental place from my experience renting here. I got the car on time, good economical car no issues, average/fair costumer service. My only complain is that the car smelled liked cigarettes.
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February 2023 by S. Dudley
These people were great. Rented a Sienna to transport family member home from heart surgery. Now I want a flipping minivan!!
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December 2022 by JoelByarsComedy
I’ve been renting from this location for years and have zero complaints. The staff has always been super nice and the cars are always in great condition. Highly recommend!
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November 2022 by Nichole C.
STAY AWAY FROM THIS LOCATION!!! If I could give this business less than one star I would. The customer service is lacking as is the quality of service. I have rented several cars from here and my last 2 rentals were absolutely horrible. One car reeked of cigarette smoke and no amount of cleaning and spray helped. Hours into the rental I learned that the stench of the cigarette smoke came from the ashes that were left on the steering wheel column when we adjusted its position. When we returned the car, I advised the person who checked it in about what was discovered and her comment was "oh the guy who transferred it probably did that". That's an issue!!! The last rental started the same way but went downhill when after picking up the car at closing I noticed a crack in the windshield after driving off. Because the store was closed I couldn't report the issue (which was not visible as a crack during the walk around). When I was able to advised the staff of the crack, I was told that I was responsible for this crack despite it being there prior to me renting the vehicle. The employees at this location didn't even see the crack when checking the vehicle in so they definitely missed it before putting me in the car! They charged my credit card for the "repair" which was loaded with bogus fees! This Budget parks their cars on a busy street right next to a construction lot, there is no telling where this crack came from, but it would probably be great idea to move the cars away from the main street and that construction lot!
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November 2022 by Bella Ali
Excellent customer service! Super friendly and helpful staff. They helped my husband and I reserve and rent a car the same day, while “enterprise” let us down and didn’t even have the car we’d reserved. Budget allowed us to choose a vehicle of our liking and they were overall fantastic. 5 STARS all the way! - Brian & Bella
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September 2022 by David Nelson
The rental of the vehicle is fairly easy during the week but during the weekend, try to avoid this location as the service slows way down. But the cars are usually clean and not too old.
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September 2022 by Shanna S.
I don't understand why there aren't better reviews for this place. After calling and MAKING RESERVATIONS at two other car rental companies I finally got a car here. After being treated less than courteously at Avis, Brandon here at Budget was informative, kind, and very accommodating. He made our trip to Georgia a fabulous one. Thank you Brandon!! Greg and I WILL be back!
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July 2022 by Thomas Boyd
This is for the LaVista Rd. location: extremely fast and polite - used for a return rental from Hartsfield-Jackson airport (not a fun, or fast experience). Will continue to use LaVista Rd. office as they are great!!!